Processing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all aspects of talent acquisition, leading hiring teams to source, screen, interview, and extend offers to qualified candidates.

• Manage performance evaluations for team members, including coaching discussions, formal coaching plans, and performance improvement plans (PIPs), ensuring alignment with People Ops and leadership prior to any formal actions.

• Foster a positive team culture by planning proactive employee engagement initiatives and addressing conflicts that may disrupt the work environment.

• Facilitate the training and onboarding process for new hires to ensure effective ramp-up, while providing continuous learning and growth opportunities, advocating for each team member's development.

• Lead team-related projects by thoroughly scoping, establishing timelines and resource requirements, organizing meetings, delegating tasks, collaborating across departments, and communicating project goals, updates, and challenges effectively.

• Oversee the pipeline and workload for all team members to ensure high levels of performance across the board.

• Collaborate with the Processing Team Lead on daily pipeline execution, file reallocation, and onboarding processes, maintaining a clear distinction between Team Lead coaching duties and managerial performance actions.

• Take ownership of developing, implementing, and modifying policies and procedures.

• Align company-wide objectives with departmental action items quarterly, steering both departmental and individual contributor goals.

• Analyze relevant data to produce insightful findings and present them to leadership.

• Serve as the primary point of contact for escalations and team member inquiries, ensuring quality control and identifying teachable moments within the team.

• Conduct regular audits of call communications to evaluate quality, clarity of requests, and homeowner experience, using insights to coach and develop individual processors.

⛳️ Requirements

• A minimum of 4 years of experience in loan processing.

• At least 2 years of experience managing a high-performing team.

• Demonstrated success in managing projects from conception through to execution.

• Proficient in writing effective policies and procedures.

• Capable of managing performance, resolving conflicts, and providing feedback to team members who may be underperforming.

• Skilled in managing change effectively through both upward and downward communication.

• Proven leadership abilities, including having constructive discussions, setting and achieving deadlines, proactively communicating challenges and changes within the department, and consistently relaying information across all management levels.

• Ability to make decisions based on data analysis.

• A team-oriented mindset with a genuine enthusiasm for fast-paced environments; you embrace change with resilience and contribute positivity and inclusivity in all your endeavors.

🏝️ Benefits

• OneTeam Culture - We promote a culture of transparency, innovation, and inclusivity, where every individual's voice is valued. We celebrate our achievements, uphold ethical standards, and support one another to foster growth as a team and as individuals.

• Generous Resources - We aim to equip you for success. Along with a robust technology stack and access to any WeWork location, you will receive a monthly stipend for cell and internet expenses.

• Premium Healthcare - We provide comprehensive healthcare plans for you and your family, which employees can access from their first day.

• Flexible PTO and Parental Leave - We offer a generous paid time off policy and strongly encourage employees to take time off to recharge. We are proud to have a parental leave policy that allows you to welcome your new family member without concern.