Associate Principal, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Taking ownership of and overseeing designated health plan accounts

• Cultivating robust and trusted relationships with client stakeholders

• Collaborating across functions with Engineering, Product, Technical Account Management, and other internal teams

• Monitoring and managing intricate client issues

• Enhancing customer satisfaction, retention, and long-term success

• Discovering opportunities to increase value and safeguard recurring revenue

• Advocating for the customer within the organization and ensuring that client needs are aligned with organizational objectives

⛳️ Requirements

• Proven experience in managing enterprise or complex customer accounts within the healthcare, healthcare technology, or a similar setting

• Exceptional relationship-building capabilities

• Demonstrated ability to navigate uncertainty and achieve results through influence rather than authority

• Proficiency in managing escalations and facilitating resolutions across various internal teams

• Outstanding communication, judgment, and organizational abilities

• Experience in the healthcare industry is preferred; strong interpersonal skills and leadership presence are essential.

🏝️ Benefits

• Generous HSA company contribution

• Healthcare benefits

• Vision benefits

• Dental benefits

• 401k match program

• Unlimited PTO

• 9 paid holidays

• $250/year gym membership reimbursement

• Education reimbursement

• Paid Parental Leave