Process Documentation, Knowledge Management Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the standardization of processes across the enterprise by documenting workflows for all business units.

• Collaborate with cross-functional teams and Subject Matter Experts (SMEs).

• Transform informal processes and tacit knowledge into formalized documentation.

• Create Standard Operating Procedures (SOPs), process maps, workflows, checklists, and playbooks.

• Organize, maintain, and regularly update the knowledge repository to ensure accurate and user-friendly access.

• Develop and sustain a centralized documentation repository using platforms like SharePoint, Confluence, or similar tools.

• Work with teams to identify process gaps, redundancies, and inconsistencies.

• Conduct regular reviews and updates of documentation to maintain accuracy and relevance.

• Provide training to teams on how to access and utilize the documentation repository.

⛳️ Requirements

• 3–6+ years of experience in process documentation, technical writing, or operations.

• Demonstrated experience in creating SOPs, workflows, and structured documentation.

• Strong capability to collaborate cross-functionally with global teams.

• Exceptional written and verbal communication skills.

• High attention to detail along with strong organizational abilities.

• Preferred Qualifications:

• Experience in IT Services, Managed Services, or Consulting environments.

• Familiarity with tools such as SharePoint, Confluence, or similar platforms.

• Experience with process mapping tools (Lucidchart, Visio, Miro, etc.).

• Understanding of ITIL or operational best practices.

• Exposure to systems like Autotask, HubSpot, or similar platforms.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.

• Flexible work arrangements to support work-life balance.