Principal Technical Project Manager

📋 Description

• Oversee the overall delivery relationship with designated program/project clients.

• Engage frequently and directly with senior-level managers, directors, and executives to offer technical expertise and updates on project status.

• Lead the implementation of significant enterprise projects and smaller programs, with team sizes ranging from 3 to 50 individuals (including TTEC Digital staff, contractors, client resources, and vendors).

• Establish and drive program management functions such as a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal operations.

• Provide weekly status reports, either created independently or in collaboration with project managers involved in the program, updating client stakeholders, delivery management, and the account team on project progress and issues.

• Ensure alignment among client stakeholders and enhance overall program customer satisfaction.

• Create and present financial reporting dashboards that communicate project financial status to client stakeholders.

• Identify high-level risks, assumptions, and constraints, and implement approved actions and workarounds to mitigate the impact of risks on the project/program, including delivery of necessary change management for approved actions.

• Review project invoices for accuracy.

• Collaborate with project staff to create work plans and assign duties and responsibilities to meet specified project objectives.

• Mentor project team members as required to enhance the team's efficiency.

• Manage the program resource plan, project plan, and schedule.

• Achieve project objectives within specified constraints.

• Execute and support project management responsibilities related to resource utilization and revenue forecasting.

• Contribute to the ongoing enhancement of established project management methodologies.

⛳️ Requirements

• Proven experience in delivering transformation projects.

• Strong knowledge of the NICE CXone solution is preferred.

• Experience in creating roadmaps, designing, planning, documenting, and implementing end-to-end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXone, and/or other cloud telephony platforms, with a strong preference for NICE CXone.

• Over 10 years of Project/Program Management experience in a consulting environment.

• Experience in leading large enterprise client projects with consulting services ranging from $500,000 to $10,000,000, including executive-level sponsorship and reporting requirements.

• Familiarity with managing projects using various implementation methodologies, including Waterfall, Agile/Scrum, and hybrid approaches.

• Experience in leading a program with multiple projects and workstreams.

• Proven ability to lead multiple project teams with sizes ranging from 3 to 50 individuals.

• Exceptional written and verbal communication and listening skills.

• Strong organizational and planning abilities.

• Capability to build relationships, collaborate, problem-solve, negotiate, drive, and persuade while maintaining positive relationships with client stakeholders, internal stakeholders, partners, project team members, and third-party partners.

• PMP or another Project Management Certification is strongly preferred.

• Willingness to travel up to 30% of the time.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Tax-advantaged health care accounts.

• Financial and income protection benefits.

• Paid time off (PTO) and wellness time off.