Principal, Strategy and Operations – Renewals

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Serve as the key business partner to the VP of Renewals

• Offer data-driven insights to enhance retention strategies

• Develop and sustain comprehensive forecasting models for renewals, GRR, and C+C

• Guide the strategic initiative for establishing quarterly and annual renewal objectives

• Optimize internal processes for contract negotiation and renewal management

• Utilize AI and advanced analytical tools to streamline forecasting

• Integrate complex, multi-source data sets into cohesive, actionable dashboards

⛳️ Requirements

• 7-10+ years of experience in Strategy & Operations within a rapidly growing B2B SaaS setting with a diverse product portfolio

• In-depth knowledge of the Renewals lifecycle, particularly ARR, GRR, NRR, and churn dynamics

• Proven experience in contract negotiation processes

• Strong proficiency with Salesforce (SFDC) for managing renewal cycles

• Expertise in utilizing forecasting systems such as Clari or Gong

• Experience with AI/ML tools for predictive analytics

• Proficient in SQL, Excel/Sheets, and BI tools (preferably Looker or Tableau)

🏝️ Benefits

• Bonuses

• Benefits or related incentives

• Flexible working arrangements