Principal Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison for a select group of strategic accounts, cultivating a thorough understanding of their use cases, architecture, teams, and business objectives.

• Oversee the complete resolution of technical issues by collaborating with Support and Engineering during escalations and conducting root-cause analysis. Engage in hands-on troubleshooting within your accounts to expedite resolutions and enhance customer trust.

• Assist customers in extending Solo.io products to accommodate modern workloads — including AI and agentic applications such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.

• Proactively promote product adoption by recognizing new use cases and uncovering opportunities for customers to derive greater value from the Solo.io product suite.

• Advise customers on architectural best practices, performance optimization, and operational excellence in their Solo.io deployments.

• Create and conduct customized training sessions, workshops, and enablement materials to enhance customer self-sufficiency.

• Advocate for the customer within Solo.io — converting their needs into actionable insights for Product Management and Engineering.

• Collaborate with the account team (CSM, AE, SE) to identify and mitigate technical risks, assess renewal health, and explore expansion opportunities.

⛳️ Requirements

• Over 5 years of experience in a customer-facing technical position such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.

• Extensive knowledge of cloud-native technologies, including Kubernetes, service meshes (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).

• At least 1 year of practical experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.

• Proven ability to manage technical relationships with large, strategic enterprise customers in a post-sales environment.

• Exceptional troubleshooting skills and the ability to navigate complex, multi-team production environments.

• Strong communication and presentation abilities, with the capacity to simplify complex technical concepts for audiences ranging from platform engineers to senior executives.

• Proficiency in scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations.

• Bachelor’s degree in a technical discipline, or equivalent industry experience.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development