Principal Solution Architect – ServiceNow

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the design and implementation of customized assessment and service solutions.

• Foster strategic customer relationships, facilitate visioning sessions, and align technology solutions with business objectives.

• Collaborate with sales and delivery leaders to establish go-to-market strategies, define engagement scopes, conduct demonstrations, and create Rough Order of Magnitude (ROMs) and Statements of Work (SOWs).

• Act as a recognized authority in ServiceNow while mentoring other architects and sales personnel.

• Maintain high-level certifications and engage in ongoing education within the strategic partner ecosystem.

• Actively engage in industry events and conferences as a speaker.

• Generate thought leadership materials, whitepapers, and internal training resources.

• Develop and nurture strong relationships with clients, sales teams, and technology partners.

• Keep abreast of market trends and regulatory developments across industries, advising clients on maintaining competitiveness and compliance.

• Proactively seek and pursue strategic opportunities to educate and equip clients and internal teams.

⛳️ Requirements

• Bachelor's degree and over 10 years of experience in delivering, architecting, or selling complex technical solutions.

• Extensive knowledge of ServiceNow and experience with DV Solutions and service offerings.

• Proven ability to lead cross-functional teams and navigate complex sales processes in large enterprise settings.

• A strong track record of successfully developing impactful, revenue-generating ServiceNow solutions.

• Exceptional interpersonal and communication skills with the ability to influence stakeholders at all organizational levels, including executives.

• Strong coaching and mentoring skills to facilitate team growth across sales and technical positions.

• Thought leadership demonstrated through published works, public speaking engagements, or industry recognition.

• Master’s degree in business, technology, or a related field is an advantage.

• Experience in creating go-to-market strategies or leading product/solution development within a professional services organization is a plus.

• Acknowledgment as an industry expert in one or more sectors (e.g., healthcare, finance, manufacturing, retail) is desirable.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Professional development opportunities.