Principal Solution Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with global, strategic clients to design solutions that provide maximum value, including offering best-practice recommendations, on-the-fly solutions, and pertinent questions that may not have been prepared in advance.

• Support the sales team in building client confidence in Pindrop’s solutions by conveying complex product functionalities, cloud architecture, and network architecture in a straightforward and comprehensible manner.

• Identify and document all potential risks that could affect a prospect’s or customer’s successful deployment and full optimization on Pindrop. Facilitate internal discussions with stakeholders and develop mitigation strategies.

• Draft precise Statements of Work (SOWs) that include proposed solutions covering all requirements, deliverables, schedules, tasks, and pricing.

• Oversee complex deployments from project initiation to transition, including gathering technical and functional requirements, configuring the solution, and assisting Pindrop customers with testing, training, and go-live support.

• Acquire extensive product knowledge and collaborate closely with Product and Engineering teams to pinpoint product gaps and influence the roadmap for new features and products.

⛳️ Requirements

• Over 8 years of experience in SaaS professional services or consulting.

• Bachelor’s degree or higher in Computer Science, Mechanical Engineering, Electrical Engineering, or equivalent experience.

• More than 5 years of experience in implementing and leading enterprise-level, global SaaS projects.

• Proficiency in creating and managing web services, including REST, SOAP, and WSDL.

• Strong passion for solving complex problems and a proven ability to grasp advanced technology.

• Capability to explain highly technical concepts and functionalities in a clear, easy-to-understand manner.

• Expertise with CCaaS provider solutions, Salesforce, and other CRM platforms.

🏝️ Benefits

• Competitive salary: $132,000 - $158,000 annually gross / £98,905 - £118,387 annually gross

• Unlimited Paid Time Off (PTO)

• Remote-first environment, providing flexibility and autonomy in how you structure your day

• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work

• Annual Learning & Development stipend to enhance your professional growth, skill-building, certifications, and ongoing education

• Choice of Apple MacBook Pro

• Pension scheme and salary exchange option

• Medical and dental insurance / private healthcare

• Life insurance and critical illness coverage

• Flexible schedules

• Access to best-in-class tools and technology stack

• Enjoyable activities to celebrate our achievements as a team