Principal Services Solutions Manager – Federal

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Take ownership of and implement the strategic vision for Professional Services within the US Federal Government, encompassing both Defense and Civilian sectors.

• Propel the execution of services sales and provide strategic counsel to key accounts.

• Engage with C-level executives to formulate and execute services roadmaps.

• Manage the professional services lifecycle, from deal strategy and proposal development to execution and forecasting.

• Lead efforts in services sales enablement and ensure successful service delivery for designated accounts.

• Meet quarterly bookings and revenue goals while building a pipeline of future opportunities.

• Collaborate with cross-functional teams to define, propose, and sell Professional Services and Training offerings.

• Develop scopes of engagement and statements of work.

• Drive internal deal evaluations and enhance services sales operations.

• Cultivate relationships with legal, deal desk, account, sales, Professional Services and Training, and partner teams.

• Provide bookings forecasts and maintain a comprehensive understanding of the book of business.

• Align engagements with customer business outcomes and executive stakeholders.

• Partner with delivery teams, including System Integrators (SIs) and Global System Integrators (GSIs).

• Act as the primary escalation point for customers and project teams.

• Own the outcomes of projects while managing revenue forecasting and expenses.

• Ensure high levels of customer satisfaction.

• Collaborate with Education Services to facilitate training delivery.

• Provide strategic advisory services and delivery activities such as business value roadmaps, assessments, strategic roadmaps, and Data Cloud Assessments.

• Work alongside account executives and sales engineers to develop account strategies.

• Acquire market expertise through collaboration with Practice Directors, Sales teams, Global Industry Leaders, and external research.

⛳️ Requirements

• A minimum of 10 years of experience in a Sales and Services Delivery capacity or a similar role, engaging with executives in the US Public Sector and US Federal government markets.

• Direct experience within the US Federal Government sector, particularly in AI, Cloud, Data, or Business Intelligence.

• Strong comprehension of target-client business solutions that leverage data, including AI-ready data, Customer Data Platforms, cross-industry data sharing, AI, and personalization.

• A proven history of achieving booking and revenue objectives.

• Ability to effectively communicate and translate information across internal teams and customer organizational structures.

• Experience in developing technology programs, defining milestones, setting success criteria, managing resource allocation, and ensuring on-time delivery.

• Exceptional organizational skills with the ability to work independently while managing multiple projects at once.

• Active TS or Secret Clearance, with DoD experience being a differentiator.

• Experience with Big 5 or boutique strategy consulting is a plus.

• Background in client support and advisory technical roles, such as solution architect or technical account manager, is advantageous.

• Experience in designing, leading, influencing, and selling functional solution sets or cross-functional digital transformations is a differentiator.

• Adherence to Snowflake's confidentiality and security standards, as well as the data security plan.

🏝️ Benefits

• A unique chance to engage with a truly groundbreaking software product.

• Hands-on experience with cutting-edge AI-data cloud technology.

• Opportunity to develop, lead, and execute a market-changing initiative.

• Learn from a dedicated and experienced team of professionals.