Principal Sales Operations Manager

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Facilitate the adoption and enforcement of sales processes and best practices throughout the revenue organization — clearly communicating changes, following up on compliance, and escalating issues when necessary.

• Oversee the operational rhythm of pipeline review meetings: ensuring SFDC data is accurate and meaningful prior to each call, tracking follow-up on action items, and proactively identifying hygiene issues.

• Act as the primary contact for representatives and managers with process inquiries — including territory management, account assignment, handoff procedures, and general operational support.

• Manage SFDC support tickets and minor data cleanup in collaboration with the GTM Engineering team; take ownership of the business aspects of data governance.

• Coordinate operational onboarding for new revenue team members: providing access to tools, orienting them to processes, and guiding them through the playbook.

• Collaborate with Sales Enablement on training materials from an operational viewpoint — ensuring that the training reflects the actual functioning of systems and processes.

• Serve as a resource for representatives with compensation inquiries: clarifying plan mechanics, translating variable pay into an understandable format for reps, and resolving concerns with professionalism and patience.

• Develop and maintain compensation resources for representatives: including FAQs, worked examples, and clear plan summaries that help reduce the volume of inbound queries over time.

• Manage operational support for the post-sale renewal process: coordinating the renewal workflow, documenting the CS/AM processes, and tracking renewal and churn metrics operationally.

• Collaborate with Customer Success and Account Management leadership on daily operational requirements — serving as the RevOps contact for post-sale process inquiries.

• Create both ad hoc and regular operational reports for revenue leadership encompassing both sales and post-sale activities.

⛳️ Requirements

• 5–7 years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a similar GTM operations role within a B2B SaaS context.

• Proven ability to manage across various operational areas without compromising quality or responsiveness.

• Strong proficiency in Salesforce — comfortable with data management, reporting, and process administration (not requiring engineering-level development skills).

• Familiarity with variable compensation mechanics — while you do not need to design plans, you should understand them well enough to explain them to others.

• High level of credibility with sales representatives — capable of enforcing processes while maintaining trust.

• Detail-oriented and self-motivated; no reminders needed to ensure follow-through.

• Proficient in Excel/Google Sheets for compensation reporting and operational analysis.

• Experience in supporting post-sale or Customer Success operations workflows is advantageous.

• Experience with sales compensation, support, and customer onboarding platforms — specifically SPIFF, Zendesk, and Rocketlane — is essential.

🏝️ Benefits

• Comprehensive 100% employer-paid health plan for employees, including vision and dental coverage along with supplemental options.

• Flexible Paid Time Off Policy.

• Stipend available to help you create a home office that reflects your style and functional preferences.

• Parental leave for all employees (12 weeks fully paid), in addition to short-term disability for birthing parents.

• Meaningful 401(k) plan with employer matching contributions.

• Your contributions and work will have an immediate impact on our company and millions of users.

• Join a team that values you, our mission, our work, and celebrates our successes together!