Principal Product Manager – AI & Platform Innovation

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and assess new product and platform opportunities.

• Conduct discovery sessions with customers and partners to uncover unmet needs and validate product assumptions.

• Transform initial ideas into product concepts, prototypes, and experiments.

• Collaborate with Engineering and Architecture teams to grasp technical possibilities and trade-offs.

• Specify product requirements and prioritize key functionalities.

• Formulate perspectives on target customers, use cases, and value propositions.

• Discover opportunities for value creation across AI, platform, and developer technologies.

• Investigate the applications of emerging AI technologies and agentic experiences within enterprise communications and customer experience.

• Identify integration and distribution possibilities with ecosystem and technology partners.

• Develop hypotheses concerning pricing, packaging, and go-to-market strategies.

• Establish metrics for adoption, usage, customer value, and commercial success.

• Advance validated concepts towards scalable products and services.

⛳️ Requirements

• 7–10 years of relevant experience.

• Bachelor’s degree or equivalent professional experience.

• Strong background in product management related to AI, enterprise platforms, developer products, APIs, cloud services, communications technology, or similar fields.

• Proven track record of taking new products from concept through customer validation to launch.

• A builder mentality with the ability to thrive in ambiguous environments.

• Solid understanding of cloud platforms, APIs, and modern enterprise software.

• Familiarity with contemporary AI technologies, including generative AI and AI agents.

• Strong commercial instincts with the ability to link technical capabilities to real customer challenges.

• Experience collaborating closely with engineering teams on technically complex products.

• Ability to engage effectively with customers, developers, partners, and executives.

• Experience in product positioning, pricing, packaging, or go-to-market strategies.

• Excellent written and verbal communication skills.

• Experience in enterprise communications, CCaaS, CPaaS, conversational AI, real-time technologies, developer platforms, AI platforms, or enterprise SaaS is particularly advantageous.

• Experience in incubating a new product or business within an established organization would be beneficial.

• Currently authorized to work in the United States without visa sponsorship now or in the future.

🏝️ Benefits

• Total compensation opportunity of up to $213,000, including base salary and bonus.

• Equal treatment and employment opportunities.

• Growth support and a community that values contributions.