Principal – Policy Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and update Trust & Safety policies and guidelines addressing fraud and identity risks, content moderation, campaign integrity, prohibited fundraising, and platform misuse.

• Detect policy deficiencies or failures by analyzing enforcement and appeal data, calibration disagreements, and the external environment.

• Propose policy, guidance, or product modifications, presenting the rationale to relevant teams.

• Establish definitions, thresholds, decision criteria, and consequences for reviewers and automated systems.

• Ensure consistency throughout the policy corpus and resolve conflicting outcomes at the framework level.

• Expand GoFundMe’s policy framework, including definitions, thresholds, decision logic, and operational standards.

• Manage the policy lifecycle and develop criteria for assessing policy effectiveness.

• Compose policy proposals that outline questions, options, tradeoffs, and recommendations for decision-makers and executives.

• Oversee policy calibration with operations teams and modify policies based on calibration, escalations, and appeals.

• Define the distinction between policy judgment and independent operational decisions.

• Control the policy content for appeals and incorporate appeal and overturn data into policy updates.

• Act as the main policy point of contact for automation, detection, and machine learning partners.

• Convert policy criteria into detection requirements.

• Collaborate across Trust & Safety and liaise with Legal, Product, Engineering, and Go To Market teams.

• Assess potentially sensitive or disturbing content, including violence, exploitation, self-harm, offensive language, images, videos, or text.

⛳️ Requirements

• Minimum of 8 years of experience in policy development.

• Significant accountability for policy related to fraud, identity, or transactional risk.

• Proven experience in authoring or significantly revising policies that are implemented at scale.

• Demonstrated ability to manage the complete policy lifecycle from identifying issues to post-launch evaluation.

• Experience in operationalizing policy and calibrating its application across various teams.

• Skilled in drafting enforcement guidelines, reviewer training materials, and escalation criteria.

• Capability to write policies that are applied consistently by reviewers and easily understood by users.

• Proficient in articulating policy tradeoffs to Legal and Communications, delineating decisions to Product, and explaining enforcement changes to Operations.

• Preferred: background in developing content policies.

• Preferred: experience with platforms related to fundraising, donations, crowdfunding, or nonprofit sectors.

• Preferred: ability to translate policy into automated detection requirements and assess policy effectiveness using enforcement, appeal, and accuracy data.

• Competent in reviewing sensitive materials, including disturbing or offensive content.

🏝️ Benefits

• Competitive salary.

• Equity opportunities.

• Comprehensive healthcare benefits.

• Dental insurance.

• Vision insurance.

• Life insurance coverage.

• 401(k) savings plan.

• Financial support for hybrid work arrangements.

• Financial assistance for family planning.

• Generous parental leave policies.

• Flexible time-off policies.

• Mental health and wellness resources.

• Opportunities for learning, development, and recognition.

• Access to employee resource groups.

• Participation in a volunteering program.