Principal Experience Designer, AI Builder

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Conduct research to understand user interactions on the platform through discovery interviews, journey mapping, and behavioral insights.

• Identify areas of friction, including seams, bottlenecks, and handoffs that hinder user experience.

• Establish the direction for user experience and prioritize opportunities for high-value interactions.

• Assess, modify, simplify, or enhance existing workflows and interaction models.

• Utilize usability testing and experimentation to make informed, evidence-based decisions.

• Collaborate with product managers and developers to create functional, testable prototypes that leverage AI assistance.

• Engage directly with AI tools, prototyping applications, real content, and actual data.

• Present findings as clear before-and-after comparisons supported by user evidence.

• Convert research and prototypes into interaction patterns, guiding the overall platform experience and outlining a viable path forward.

⛳️ Requirements

• Over 5 years of experience in driving product design within complex, technical environments.

• Proven history of using prototyping and testing to uncover, validate, and refine solutions.

• Capability to operate independently in uncertain situations and establish direction without a predefined roadmap.

• Strong design judgment across various workflows.

• Expertise in interaction design, information architecture, and comprehensive flow management.

• Experience in designing self-service applications and interactions involving both human and AI components.

• Comfortable working with AI-driven design and prototyping tools.

• Ability to collaborate across product, engineering, and experience domains.

• Background in workflow-oriented or systems design.

• Skill in transforming problems and insights into functioning prototypes or demonstrations.

• Ability to synthesize user needs, business context, and technical limitations.

• Proficient at influencing stakeholders and fostering cross-team alignment without formal authority.

• High learning agility and comfort in fast-paced, ambiguous problem environments.

• Preferred: experience in creating 0→1 experiences, particularly in workflow-intensive enterprise products or greenfield SaaS.

• Preferred: experience in designing AI-integrated products, including human-plus-AI interaction models.

• Preferred: knowledge of design systems, interaction patterns, and guidelines.

• Preferred: exposure to evaluative and usability research methodologies.

🏝️ Benefits

• Health and financial benefits.

• Paid time off.

• Wellness initiatives.

• Annual financial bonuses.

• Stock options.

• Comprehensive benefits package.

• Possible in-person onboarding and/or ID verification may be necessary.