Principal Customer Success Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Lead high-level customer interactions across a set of key accounts

• Build trusted advisor relationships with senior business and operational stakeholders

• Manage and coordinate the post-sale customer journey, encompassing account transitions, executive governance, success planning, risk management, renewal strategies, and opportunities for expansion

• Propel customer adoption and business transformation efforts through effective change management

• Act as a senior advocate for customers across Sales, Professional Services, Solutions Consulting, Product, Support, and partner teams

• Create and present executive business reviews, governance structures, success metrics, and outcome-focused recommendations

• Examine customer, product, and business performance data to uncover trends, mitigate risks, influence decisions, and enhance value realization

• Foster accountability among internal and customer stakeholders regarding objectives, success plans, KPIs, and contractual obligations

⛳️ Requirements

• Background in manufacturing, engineering, or a related technical discipline is preferred

• Demonstrated success in managing intricate enterprise customer relationships

• Experience with engaging executive-level stakeholders and participating in executive governance initiatives

• Proficient in strategic account planning, renewal management, and the development of expansion strategies

• Capability to guide customers through organizational changes, adoption initiatives, digital transformation, and cross-functional process enhancements

• Excellent executive communication, presentation, negotiation, and influencing abilities

• Proficient in engaging effectively with C-suite and senior leadership audiences

• Experience overseeing high-value customer portfolios characterized by significant complexity and multiple stakeholder groups

• Strong analytical and problem-solving competencies

• Ability to convert data into strategic guidance and measurable customer outcomes

• Capacity to work independently, demonstrate sound judgment, and navigate ambiguity

• Bachelor’s degree in engineering, manufacturing, computer science, or equivalent experience

• 7+ years of relevant experience

• A Master’s degree is preferred

• Willingness to travel up to 25%, if applicable

🏝️ Benefits

• Competitive benefits and salary

• Flexible work options

• Discretionary Time Off (DTO)

• Global paid parental leave

• Employee Assistance Program (EAP)