Principal Customer Success, Academic Outcomes

📋 Description

• Oversee cross-functional teams to create and execute innovative strategies for curriculum, instruction, and technology, utilizing design thinking and evidence-based methodologies.

• Evaluate academic data to pinpoint areas for enhancement, assess intervention results, and guide strategic choices.

• Work collaboratively with internal teams to guarantee that professional learning experiences meet the needs of school partners. Identify gaps, communicate requirements, and foster connections with school teams.

• Establish and sustain strong relationships with school teams, acting as a trusted advisor on academic and technology initiatives.

• Assist and support Connections Academy school partners in crafting and implementing School Improvement Plans.

• Relay updates on educational legislation to internal Product & Technology teams.

• Lead Curriculum Small Wins initiatives, championing school curriculum needs and endorsing incremental changes that enhance overall school performance.

• Collaborate with product and technology teams to ensure that school requirements shape product development and implementation.

• Aid school partners during the course selection process and facilitate requests for course modifications to comply with state requirements and/or enhance academic outcomes.

⛳️ Requirements

• Master’s or advanced degree in Education, Leadership, or a related field.

• 7+ years of experience in K-12 education, including virtual/online learning settings.

• 5+ years in instructional support or educational leadership roles.

• A proven track record of driving academic results.

• Advanced analytical and problem-solving capabilities.

• Expertise in data analysis, educational technology, and Pearson-developed and/or approved AI tools.

• In-depth knowledge of academic standards, assessments, and school accountability/report card systems.

• Strong leadership and coaching skills.

• Outstanding communication and interpersonal abilities.

• Capacity to manage ambiguity and shift priorities as needed.

• Resourcefulness and adaptability.

🏝️ Benefits

• This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.