Principal Customer Engagement Specialist – Touch Surgery Ecosystem, Digital Technologies

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Lead customer engagement initiatives across active accounts

• Cultivate relationships with surgeons, nurses, operating room leaders, administrators, residents, information technology teams, and executive stakeholders

• Promote the adoption and utilization of Digital Technologies solutions by aligning them with clinical workflows, operational priorities, and organizational goals

• Analyze customer usage metrics and convert insights into actionable plans to enhance adoption, retention, and account growth

• Conduct customer business reviews and present outcomes, opportunities, and performance metrics to hospital stakeholders

• Collaborate with Sales teams to identify growth opportunities within existing health systems and support commercial objectives

• Work with Product and Engineering teams to relay customer feedback, workflow needs, and suggestions for enhancements

• Provide product training, support feature adoption, and assist with operational troubleshooting alongside technical teams

• Assist with implementation and go-live activities for assigned projects as necessary

• Support hospitals and health systems utilizing Medtronic Digital Technologies, including the Touch Surgery Ecosystem, video management, data analytics, AI, and surgical education platforms

• Travel more than 75% within the Midwest territory

⛳️ Requirements

• Bachelor's degree with 7+ years of experience OR advanced degree with 5+ years of experience in healthcare technology, medical devices, clinical operations, perioperative services, customer engagement, or account management

• Experience in operating room, procedural, or surgical care settings

• Experience engaging various stakeholder groups across hospital or health system organizations, including clinical, operational, administrative, and information technology teams

• Willingness to travel over 75% within the designated territory and work remotely in the Midwest region

• For degrees obtained outside the United States, a degree that meets 8 C.F.R. § 214.2(h)(4)(iii)(A) is required

• This is a Principal-level position; U.S. work authorization sponsorship may be provided for Principal-level roles and above

• Preferred: experience in supporting technology adoption within large health systems or integrated delivery networks

• Preferred: experience navigating complex hospital decision-making processes and multi-stakeholder healthcare environments

• Preferred: operating room services experience from a clinical, healthcare technology, consulting, or medical device perspective

• Preferred: involvement in customer-facing initiatives related to workflow optimization, change management, or digital health solutions

• Preferred: technical skills in supporting software, digital health, or connected medical technology platforms

• Preferred: ability to present business, operational, or clinical insights to healthcare stakeholders

🏝️ Benefits

• Competitive benefits package

• Short-term incentive: Medtronic Incentive Plan (MIP)

• Health insurance

• Dental insurance

• Vision insurance

• Health Savings Account

• Healthcare Flexible Spending Account

• Life insurance

• Long-term disability leave

• Dependent daycare spending account

• Tuition assistance/reimbursement

• Simple Steps global well-being program

• Incentive plans

• 401(k) plan with employer contribution and match

• Short-term disability

• Paid time off

• Paid holidays

• Employee Stock Purchase Plan

• Employee Assistance Program

• Non-qualified Retirement Plan Supplement

• Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums

• Paid sick time for temporary employees as mandated by applicable state law

• Reasonable accommodations for qualified individuals with disabilities