Principal Consultant – ServiceNow

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will take on a leading role in strategic and complex ServiceNow transformation projects: from architecture and roadmap through design & implementation to rollout, governance, and continuous optimization.

• You act as the Lead Architect and strategic advisor for our clients, translating business strategies into scalable, secure, and sustainable ServiceNow solutions.

• You will support international companies in the digital transformation of their IT and enterprise service processes.

• You serve as a Trusted Advisor for stakeholders up to C-level and act as the central point of contact—internally and externally.

• As a Principal Consultant, you are responsible for the professional and technical quality of complex client projects and significantly contribute to their success.

• You will lead workshops for requirements gathering, process definition, reengineering, gap analysis, and solution architecture.

• You develop target architectures, roadmaps, and technical specifications for enterprise-level implementations of ServiceNow.

• You act as a Subject Matter Expert for several ServiceNow modules, such as ITSM, ITOM, HRSD, CSM, CMDB, or CSDM.

• You are responsible for designing complex integrations and custom applications on the ServiceNow platform.

• You support pre-sales activities, e.g., through solutioning, technical demos, effort estimations, and architectural concepts.

• You take on technical leadership responsibilities and mentor senior and junior consultants through coaching, quality assurance, and best practices.

• You will further develop your own expertise and actively share knowledge with the team: mentoring, community involvement, tools, methods, and thought leadership.

⛳️ Requirements

• At least 9 years of experience in consulting or IT services, with a minimum of 5 years focused on ServiceNow.

• Proven experience in leading large, complex, and multi-modular ServiceNow implementations.

• Deep expertise in the ServiceNow ecosystem as well as in architecture, platform design, and technical execution.

• ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification, e.g., CIS-ITSM, CIS-ITOM or comparable.

• Solid knowledge of JavaScript, Glide API, and Web Services, such as REST and SOAP.

• Proficient in process modeling, process optimization, and translating business requirements into technical solutions.

• Excellent command of German and English.

• Experience with agile methodologies, such as Scrum or Kanban.

• Knowledge in multiple ServiceNow areas like ITSM, ITOM, CMDB, CSDM, GRC, HRSD, CSM, or Asset Management.

• Hands-on experience with platform implementation, data modeling, integrations, and IT service processes.

• The ability to communicate technical and strategic topics appropriately up to C-level.

• A visionary, advisory personality with an ownership mentality and high quality standards.

• Experience in pre-sales, solution design, RFPs, or proposal processes.

• A passion for leading teams professionally, sharing knowledge, and developing consultants.

• Independent working style, strategic thinking, and team orientation.

🏝️ Benefits

• State-of-the-art offices in Munich & Frankfurt – centrally located.

• Remote & hybrid working: design your working hours and location flexibly.

• Devoteam Academy: certified training & language courses included.

• International career paths for your next big step.

• Gaming lounge for a creative break in between.

• Regular events & team parties for genuine team spirit.

• Referral bonus for employee recommendations.

• High-end IT equipment: you choose what you want to work with.

• Corporate benefits: exclusive discounts on technology, fashion, travel, and more.

• JobRad & other mobility advantages.

• Secure your future: company pension scheme & asset-building benefits.

• Mentoring & onboarding day for a perfect start with us.