Principal Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct intricate operational projects from their inception to completion, guaranteeing timely outcomes and measurable effects.

• Assess current business processes, pinpoint inefficiencies, and devise and implement solutions for optimization and automation.

• Create and monitor key performance indicators (KPIs) and operational metrics to track advancement, recognize trends, and aid in strategic decision-making.

• Work collaboratively with senior leadership across various departments (e.g., Sales, Marketing, Product, Engineering, Finance) to harmonize operational strategies with overarching business goals.

• Propel the adoption of best practices in operational management and continuous improvement methodologies (e.g., Lean, Six Sigma).

• Foster cross-functional communication and collaboration to ensure the smooth execution of operational initiatives.

• Prepare and deliver comprehensive reports and recommendations to executive stakeholders, summarizing project progress, performance, and strategic implications.

• Mentor and support junior team members, nurturing a culture of operational excellence and ongoing learning.

• Assess and suggest new technologies and tools to boost operational capabilities and productivity.

• Manage vendor partnerships and evaluate third-party solutions to fulfill operational requirements.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related quantitative discipline. A Master’s degree (MBA) is preferred.

• Over 10 years of progressive experience in business operations, strategic operations, or management consulting, ideally within the SaaS or technology sector.

• Proven success in leading and executing complex operational projects that have significantly impacted the business.

• Proficient in process improvement methodologies (e.g., Lean, Six Sigma) and change management principles.

• Strong analytical capabilities with the ability to interpret complex data, identify trends, and provide data-driven recommendations.

• Outstanding communication and interpersonal skills, capable of effectively influencing and collaborating with stakeholders at all levels.

• Advanced proficiency in project management software, data analysis tools (e.g., SQL, Tableau, Excel), and CRM/ERP systems (e.g., Salesforce).

• Demonstrated strategic thinking ability, problem-solving skills, and adaptability in a fast-paced, dynamic environment.

• Strong leadership skills with experience in mentoring and developing team members.

• Previous experience in an agile environment is an advantage.

🏝️ Benefits

• Competitive salary, with all full-time employees participating in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid, and in-office collaboration spaces vary by role, team, and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to take a step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support.

• Learning and development resources, including professional development tools and tuition reimbursement, to facilitate your growth.

• The technology and tools necessary for you to perform at your best.

• Motivosity employee recognition program.

• A culture grounded in inclusivity, support, and meaningful connections.