Principal Agent Experience Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and establish the Agentic Experience (AX) design discipline for OutSystems’ AI development platform.

• Outline the methods by which AI agents navigate, function, and thrive within the platform while ensuring reliable and transparent human oversight.

• Design the machine-operable infrastructure that supports or runs parallel to the user interface.

• Specify AX experience artifacts, operational agreements, behavioral policies, trust specifications, evaluation criteria, and governance frameworks.

• Manage the complete AX design lifecycle: Model, Contract, Constrain, Observe, Validate, Run, Learn, and Version.

• Define operational gates that encompass determinism, safety, observability, recoverability, and economic factors.

• Develop evaluation frameworks that include golden tasks, regression sets, and adversarial scenarios.

• Create interactive, supervised, and autonomous oversight modes based on operation and risk profiles.

• Construct dual-layer journey maps that cover both human experiences and agent operations.

• Establish trust operating models, delegation moments, and oversight interactions.

• Shape product vision and departmental strategies geared towards agent readiness and AI-native design.

• Set AX design standards, patterns, and best practices throughout the R&D organization.

• Contribute agent-facing components, semantic frameworks, and observability surfaces to the design system.

• Advocate for agent-first design across Product, Engineering, and leadership teams.

• Mentor and support designers during the transition from UX to AX.

• Promote reskilling in semantic architecture, process modeling, exception design, and system optimization.

• Cultivate collaboration and a unified vision across UX, UAX, and AX experience phases.

⛳️ Requirements

• A minimum of 7 years of experience in UX, Product Design, or related design fields.

• Proven experience in designing complex B2B SaaS or platform products.

• A strong foundation in systems thinking, information architecture, and semantic design principles.

• Experience in creating operational models and conceptual designs.

• Background in leading and working with cross-functional design, engineering, product management, and AI/ML teams.

• Familiarity with the entire design lifecycle: research, ideation, prototyping, testing, iteration, and delivery in Agile settings.

• Expert-level proficiency in Figma, Figma Make, Cursor, Claude Code, Codex, and other modern design tools.

• Exceptional communication skills with the ability to convey complex agent-system interactions to both technical and non-technical audiences.

• Fluent in spoken and written English.

• Deep understanding of LLM patterns, including ReAct and Chain-of-Thought methodologies.

• Capability to design state machines, tool-use contracts, and dependable autonomous workflows.

• Experience in designing for non-deterministic systems, graceful failures, hand-off protocols, and recovery pathways.

• Mastery in semantic modeling and machine-readable design tailored for vector embeddings, RAG, and typed schemas.

• Ability to develop Interactive, Supervised, and Lights-out interaction modes with an emphasis on observability, auditability, and cost awareness.

• Comfortable with API documentation, JSON structures, and capability contracts.

• Strong advantages include knowledge of low-code platforms, software development processes, or IDE design.

• Additional advantages comprise a background in process, service, or operations design.

• Valuable experience in capability/contract design, API design, or enhancing developer experience.

• Further advantages include experience in designing for trust, delegation, and patterns of human-AI collaboration.

🏝️ Benefits

• Genuine growth opportunities through structured development programs.

• Professional Development Fund to support your career advancement.

• Internal Mobility Program to explore new roles within the company.

• Collaborate with a global network of exceptional talent.

• Access to approachable mentors committed to employee development.

• An inclusive culture that encourages learning, experimentation, and impactful contributions.

• Equal opportunity employment, fostering a diverse workplace.