Principal Aftermarket Technical Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product vision, strategy, and roadmap for digital solutions that support the Service & Repair value streams.

• Serve as the customer's representative throughout the entire repair lifecycle, from the initial request and quotation to induction, repair execution, material handling, shipping, and invoicing.

• Lead a portfolio of ERP and enterprise applications in collaboration with Product Owners and technical teams.

• Manage the strategy, roadmap, planning, delivery, and support for the Service & Repair and aftermarket product portfolio.

• Function as the technical IT owner for processes related to quotations, repair order induction, inspection and repair execution, materials and spare parts, shipment, invoicing, and warranty management.

• Collaborate with leaders in Aftermarket, Repair Shops, Supply Chain, and Finance to synchronize IT investments with business outcomes.

• Oversee a portfolio of more than 10 products, which includes Oracle ERP modules and integrated shop-floor, MRO, and customer-facing applications.

• Standardize and streamline Service & Repair processes across various sites and D&S ERP Oracle instances.

• Eliminate technical debt and custom modifications while driving cost reduction, cloud initiatives, and ERP transformation efforts.

• Define and monitor product KPIs such as repair turnaround times, on-time delivery, quote cycle times, system uptime, and customer satisfaction.

• Manage risks, scope alterations, dependencies, and non-standard events across interconnected programs.

• Provide status updates and communication to senior leadership.

• Influence executive-level stakeholders and contribute to shaping strategy, resource allocation, and policy.

• Ensure all solutions comply with Aerospace quality, regulatory, and compliance standards.

• Foster a culture centered around customer focus, Lean continuous improvement, and high performance.

⛳️ Requirements

• Bachelor’s degree from an accredited university or college with a minimum of 10 years of professional experience, OR an Associate's degree with at least 13 years of professional experience, OR a High School Diploma with a minimum of 15 years of professional experience.

• At least 7 years of overall professional experience, including a minimum of 3 years in ERP product management, Service & Repair / MRO, or aftermarket solutions.

• Military experience may be considered equivalent to professional experience.

• Must be legally authorized to work in the United States as a U.S. citizen.

• Excellent oral and written communication skills.

• Strong interpersonal and leadership abilities.

• Experience with Service & Repair / MRO, aftermarket, or supply chain business processes.

• Hands-on experience with an ERP platform that supports service, repair, or order management processes; Oracle E-Business Suite / Oracle Fusion Cloud preferred, SAP considered.

• Ability to analyze and resolve issues effectively.

• Capability to lead programs and projects efficiently.

• Proficient in documenting, planning, marketing, and executing programs.

• Established skills in project management.

• Must meet U.S. Person status requirements for access to U.S. export-controlled information.

🏝️ Benefits

• Annual discretionary bonus based on a percentage of base salary/commission according to the plan.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Aerospace.

• Employee Assistance Program offering 24/7 confidential assessments, counseling, and referral services.

• Enrollment in the GE Aerospace Retirement Savings Plan.

• Participation in a 401(k) savings plan with company matching contributions.

• Company retirement contributions.

• Resources and planning consultants from Fidelity.

• Tuition assistance for further education.

• Adoption assistance available.

• Paid parental leave policy.

• Disability insurance coverage.

• Life insurance benefits.

• Paid time off for personal vacations or illness.

• Opportunities for professional development.

• Relocation assistance is not provided.