Principal Advisor – Underground

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accountable for driving customer retention and growth through various initiatives.

• Serve as a Subject Matter Expert for Hexagon Technologies.

• Collaborate with regional Account Managers and Business Development Managers to assist them during the pre/post-sales phases by defining and scoping technology solutions tailored for mining clients.

• Ensure that trials and deployment strategies include methods for quantitatively assessing customer adoption and value.

• Establish reference sites for Underground products within each region.

• Contribute to fostering long-term, sustainable relationships with our clientele.

• Partner with customers to create success stories and case studies that quantify business outcomes and the value delivered.

• Formulate best-practice strategies for Deployment, Management of Change, and Continuous Improvement.

• Assist in the Sales and Product Release processes.

• Design and maintain training materials and processes for both customers and internal teams.

• Relay customer feedback and represent the Voice of Customer to the Product team.

• Support the Product team in staying informed about competitors and the competitive landscape.

• Collaborate with product management regarding product deployment and go-to-market strategies.

• Review and offer insights to the Product team on release notes as part of the release readiness protocol.

• Mentor the Customer Success team, actively engaging in peer reviews and collaboration to enhance individual and team performance.

• Undertake various assigned initiatives aimed at advancing Hexagon’s success.

• Actively engage in industry participation, including the development and presentation of papers.

⛳️ Requirements

• Tertiary qualification (or equivalent) in mining, technology, or related business areas.

• A minimum of 10 years of experience in mining-related businesses.

• Subject Matter Expert in underground mining operations and technology applications.

• Consultancy or advisory experience in a customer-facing capacity.

• Experience with product commercialization.

• Background in a matrix organization.

• Familiarity with a product-led operating model.

• Management experience.

• Proficient in English (both written and verbal).

• Knowledge of Spanish or another second language is advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Collaborative and innovative work environment.