Press Release Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers throughout the press release distribution process, from submission to delivery.

• Resolve formatting, scheduling, publishing, and distribution challenges.

• Support customers with newsroom management and publishing features.

• Track release status and provide updates or confirmations as necessary.

• Refer technical issues to Product and Engineering teams when needed.

• Communicate effectively and professionally in urgent or time-sensitive situations.

• Enhance and maintain internal documentation, workflows, and operational procedures.

• Collaborate closely with Customer Support, Customer Success, Product, and Engineering teams to address customer concerns.

⛳️ Requirements

• Excellent written and verbal communication skills.

• Outstanding attention to detail and organizational skills.

• Capability to juggle multiple priorities and deadlines at once.

• Comfortable in a fast-paced, customer-oriented environment.

• Quick to learn and eager to master new tools, platforms, and workflows.

• Remain calm, professional, and solutions-focused under pressure.

• Previous experience in customer support, operations, or customer-facing roles is desirable.

• Familiarity with PR, media relations, press release distribution, or newsroom processes is advantageous.

• Knowledge of AP Style is beneficial.

• Experience with SaaS products, CRM systems, or ticketing platforms is preferred.

• Actively utilize AI tools in daily tasks to enhance productivity and speed up delivery.

🏝️ Benefits

• Home office stipend, reimbursement for phone and internet, and coworking membership.

• Opportunities for virtual and in-person team bonding activities (lunches, events, competitions).

• 401(k) plan with employer contributions.

• Equity opportunities.

• Comprehensive health insurance (medical, dental, vision, disability, and life insurance).

• Full premium coverage for individuals on high-deductible plans.

• 24/7 Virtual Care and Employee Assistance Program.

• Employer-funded HSA contributions along with other pre-tax benefits.

• Quarterly wellness stipend and complimentary Headspace subscription.

• Over 4 weeks of PTO, in addition to paid sick and mental health days.

• 13 paid holidays with the flexibility to swap for personal days.

• Up to 16 weeks of fully paid parental leave.

• Clear pathways for internal mobility and career advancement.

• Bi-annual performance evaluations, team workshops, and leadership training opportunities.

• Unlimited access to Coursera and O’Reilly learning platforms.

• Additional 2 PTO days each year designated for learning and development.

• A commitment to equity and appreciation for diverse perspectives.