Presales Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales on technical discovery calls, scoping discussions, and designing solutions for potential clients.

• Convert customer requirements into well-documented technical solutions.

• Evaluate and document the complexity of solutions to ensure accurate implementation estimates.

• Present product and platform demonstrations customized to customer use cases.

• Set up front-end platform configurations and integrations.

• Engage directly with RFID, BLE, GPS, and other IoT hardware throughout deployment and testing phases.

• Develop and troubleshoot integrations utilizing APIs, webhooks, and MQTT.

• Work in tandem with a global, distributed engineering team to address technical issues and enhance solutions.

• Oversee and configure mobile devices during the deployment process.

• Manage the transition from delivery to ongoing support.

• Outline and document the scope of work for customer engagements.

• Educate customer teams on technical concepts in straightforward language.

• Analyze deployment and usage data with Excel and SQL to track solution performance and pinpoint opportunities.

• Act as a continuous technical point of contact for designated accounts.

⛳️ Requirements

• Practical experience with RFID, BLE, GPS, or other IoT hardware technologies.

• Experience in configuring front-end platforms.

• Proficient understanding of APIs, webhooks, and MQTT-based integrations.

• Strong skills in Excel and familiarity with data analysis.

• Basic knowledge of SQL.

• Experience in mobile device management (MDM).

• Proven capability to translate customer discussions into technical requirements and documented solutions.

• History of conducting customer demonstrations and product/platform walkthroughs.

• Experience in delivering training that simplifies technical concepts for non-technical audiences.

• Comfortable managing the relationship throughout the entire pre-sale-to-delivery process.

• Highly organized, able to juggle multiple accounts and projects simultaneously.

• Self-motivated individual who takes initiative without needing close supervision.

• Skilled at resolving complex, ambiguous technical issues.

• Willingness and ability to travel up to 50% of the time.

• Familiarity with Postman.

• Experience with the Atlassian suite (Jira).

• Experience with Salesforce.

• Background in CAD or similar design/visualization tools.

• Proficient in MSSQL.

• Comfortable using AI tools (e.g., Claude) to assist in daily tasks.

• 5–10 years of experience in a solutions engineering, sales engineering, or technical customer success position.

• Demonstrated experience managing technical relationships throughout pre-sales, implementation, and post-sales stages.

• Bachelor's degree in a technical discipline or equivalent practical experience.

🏝️ Benefits

• Competitive base salary.

• Comprehensive benefits package (including medical, dental, 401(k), etc.).