Presales Solutions Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Work collaboratively with SHI account teams, regional Solutions Engineers, Dell Technologies field teams, and customers to address intricate infrastructure requirements.

• Assess, scope, and spearhead complex Dell Technologies opportunities while ensuring regional ownership and continuity for customers.

• Conduct discovery sessions and convert business, operational, application, security, and infrastructure needs into architectural decisions.

• Evaluate assessment data, workload requirements, configuration details, and technical telemetry to inform sizing and architectural choices.

• Design and advocate for Dell-based solutions encompassing compute and AI, storage, private cloud and HCI, data protection and cyber resilience, and data center networking.

• Facilitate customer whiteboarding sessions, technical workshops, architecture evaluations, demonstrations, proofs of concept, and validation processes.

• Articulate architectural trade-offs and competitive alternatives through SHI’s cross-OEM viewpoint.

• Integrate Dell infrastructure with VMware Cloud Foundation, Nutanix, Microsoft and public-cloud services, data protection ecosystems, networking fabrics, automation, and SHI's professional services.

• Partner with Dell field, specialist, engineering, and roadmap resources to validate designs and mitigate technical risks.

• Create discovery guides, reference architectures, sizing checklists, material input lists, migration considerations, battlecards, workshop presentations, and decision or risk logs.

• Generate reusable technical intellectual property and contribute it to the team's repository.

• Support sales and technical teams through field coaching, opportunity assistance, technical briefings, solution playbooks, and customer-ready materials.

• Identify attach opportunities, service alignments, lifecycle and modernization triggers, potential for competitive displacement, and technical next steps.

• Oversee multiple concurrent pursuits, ensuring proper documentation, follow-up, stakeholder communication, and escalation.

⛳️ Requirements

• Extensive experience in leading complex data center architecture and pre-sales technical engagements.

• In-depth knowledge in at least one Dell Technologies domain, with a working understanding across Compute + AI, Storage, Private Cloud + HCI, Data Protection, and Networking.

• Proficiency in architecting, sizing, integrating, and positioning Dell Technologies infrastructure within complex, multi-vendor environments.

• Capability to lead technical discovery and translate business and application needs into architecture, configuration guidance, migration considerations, and validation plans.

• Solid experience with PowerEdge and accelerator-based infrastructure for virtualization, private cloud, modern applications, and AI workloads.

• Strong understanding of enterprise storage concepts and Dell platforms such as PowerStore and PowerScale.

• Comprehensive knowledge of private cloud and HCI technologies, including Dell Private Cloud, Dell Automation Platform, VMware Cloud Foundation, Nutanix, and relevant Microsoft technologies.

• Experience with data protection and cyber-resilience architectures, including PowerProtect, Cyber Recovery, CyberSense, backup and recovery, immutability, recovery validation, and business continuity.

• Familiarity with data center networking, including Ethernet fabrics, PowerSwitch, SONiC, storage connectivity, and infrastructure integration dependencies.

• Ability to present, articulate, and defend proposed solutions in customer-facing architecture reviews and executive-level presentations.

• Exceptional problem-solving, collaboration, technical communication, and customer-facing skills.

• Bachelor’s degree or equivalent professional experience required.

• Preferred five or more years of experience in solutions architecture, systems engineering, technical pre-sales, infrastructure consulting, or a similar customer-facing role.

• Demonstrated experience in customer-facing roles involving complex infrastructure discovery, design, presentation, and technical decision support.

• Willingness to travel for SHI, Dell Technologies, partner, and customer meetings and events as business needs dictate.

• Preferred current Dell Technologies training or certification in one or more relevant domains; advanced architecture, VMware, Nutanix, Microsoft, networking, security, or data protection credentials are valued.

🏝️ Benefits

• Opportunities for continuous professional growth and leadership development.

• Comprehensive health, wellness, and financial benefits.

• Access to world-class facilities and the technology necessary to excel, whether in office settings or home offices.

• Potential inclusion of medical, vision, dental, 401K, and flexible spending benefits.