Presales Customer Success Consultant

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist in strategic sales initiatives by evaluating technical feasibility, offering solution recommendations, and contributing to favorable customer outcomes.

• Collaborate with clients to create data and API solutions that align with business goals in analytics, AI, research, and risk management.

• Support customers in developing API use cases, guiding them through internal approval processes and establishing clear expectations during implementation.

• Create and propose API-driven solutions that incorporate LexisNexis content into client workflows and existing technological environments.

• Offer technical advice on data ingestion, enrichment, analytics, and AI/GenAI use cases to enable customers to maximize the benefits of their solutions.

• Diagnose product behaviors, data inconsistencies, and API issues, working with Product and Engineering teams to address technical difficulties.

• Act as a subject matter expert on LexisNexis data products, APIs, licensing, and content availability, offering assistance to both clients and internal teams.

• Facilitate customer onboarding by providing support with API credentialing, sandbox environments, implementation planning, and ongoing technical training.

⛳️ Requirements

• Proven experience in Solution Consulting, Sales Engineering, Technical Consulting, or similar customer-facing roles supporting enterprise technology solutions.

• Proficient in working with APIs, REST services, JSON, XML, and enterprise data integration technologies.

• Understanding of data pipelines, analytics, AI/GenAI, or machine learning workflows.

• Capability to convert customer business challenges into practical, scalable technical solutions.

• Experience in assisting enterprise customers through implementation, troubleshooting, and continuous solution optimization.

• Strong communication and presentation abilities with both technical and business stakeholders.

• Exceptional analytical, organizational, and problem-solving capabilities with the aptitude to manage multiple priorities.

• Experience in collaborating with Sales, Product, Engineering, Legal, and other cross-functional teams.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development