Premium Support Specialist, French/English

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Deliver outstanding Customer Service as a Specialist in Premium Support.

• Assume responsibility for cases, ensuring thorough resolution while building strong relationships with users.

• Engage with customers via all existing and future communication channels.

• Exhibit a sense of ownership and sound judgment in all interactions.

• Address user concerns swiftly and ensure a high level of mutual satisfaction.

⛳️ Requirements

• Proficient in both English and French.

• High-level expertise in spoken and written communication in both languages.

• Over 3 years of relevant experience in diverse customer service teams, ideally within the hospitality sector.

• Availability to work during weekends, public holidays, and early morning or evening shifts.

• Excellent verbal and written communication abilities.

• Strong active listening skills.

• Empathy and patience in customer interactions, especially in stressful situations.

🏝️ Benefits

• Relocation assistance is offered for candidates relocating from other countries.