Application Support Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Provide support for the CMiC application across Finance, Job Costing, Project Management, Procurement, and Payroll modules.

• Identify and resolve configuration issues, data inconsistencies, workflow disruptions, and process errors.

• Assist end users with navigation in CMiC, module functionalities, and inquiries related to business processes.

• Differentiate between user errors, configuration problems, and application defects.

• Troubleshoot and resolve access-related issues, including user account lifecycle management, role assignments, and permissions.

• Utilize SQL to analyze issues and verify outputs within the ERP data environment.

• Maintain and support integrations between CMiC and related systems such as Textura, Concur, Prophix, CorPay, DocuSign, and ClearStory.

• Provide support for downstream analytics or reporting platforms like Power BI.

• Document problems, root causes, and resolutions in a well-structured knowledge base.

• Recognize recurring patterns that necessitate permanent solutions or process enhancements.

• Support project, finance, and operations teams utilizing the CMiC platform.

⛳️ Requirements

• BA/BS degree in Information Technology, Business, Construction Management, or a related field, along with 2 years of experience or a demonstrated equivalent in experience and/or education.

• Experience in supporting or administering a construction ERP platform; preference for CMiC experience.

• Relevant ERP experience with Viewpoint, Procore Financials, Sage 300 CRE, or similar systems may be considered.

• Proficient in SQL, including the ability to write queries, investigate data, and validate results in Oracle or SQL Server.

• Familiarity with CMiC Financials, Job Costing, Project Management, and/or Procurement modules.

• Strong analytical and problem-solving abilities.

• Capability to trace issues from the user interface back to data or configuration root causes.

• Ability to collaborate effectively with both technical and business stakeholders while communicating clearly.

• Must possess US employment authorization; sponsorship is not available now or in the future.

• Must successfully complete a pre-employment substance abuse test.

• No relocation benefits will be provided.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, AD&D, and disability benefits.

• Paid time off.

• Leaves of absence.

• Optional benefits and perks.

• Flexible work arrangements.

• Resources for well-being.

• Employee assistance program.

• Business travel insurance.

• Awards for service recognition.

• Retirement savings plan.

• Employee stock purchase plan.

• Award-winning training and development programs.

• Primarily remote work options.