Premium Audit Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire premium audit lifecycle for Workers' Compensation (WC) and General Liability (GL) lines of business, overseeing pipelines, backlogs, and reconciliation workflows, while ensuring compliance with NCCI, WCIRB, and various state-specific regulatory mandates.

• Direct, mentor, and cultivate a high-performing team of managers and quality assurance (QA) personnel.

• Initiate a comprehensive quality assurance program aimed at ensuring precision in payroll and classification codes, employing trend analysis to pinpoint systemic errors and spearhead corrective measures.

• Oversee external audit vendors by optimizing assignment strategies and performance benchmarks; collaborate with Finance on expenditure analysis, budgeting, and cost optimization across internal and external partners.

• Continuously improve the audit customer journey to decrease friction, enhance clarity, and boost audit completion rates.

• Act as the operational leader for audit system automation, collaborating with Engineering, Product, Reporting, and Data Science to define requirements, conduct testing, and implement AI-driven audit tools and features.

• Streamline and present weekly, monthly, and quarterly reports on production, quality trends, and organizational performance.

• Serve as the primary contact for state inquiries and internal partners (Underwriting, Reporting, Claims, Compliance) to address regulatory escalations and system-related issues.

⛳️ Requirements

• Bachelor's Degree in Business, Accounting, or a related field within Insurance is preferred.

• Over 10 years of premium audit experience with a focus on multi-state WC and GL specialization.

• At least 5 years of leadership experience, including managing managers and QA teams; possessing strong leadership and mentorship skills.

• Exceptional communication, decision-making, and problem-solving abilities.

• Advanced knowledge of NCCI, WCIRB, and other state regulatory guidelines; expertise in class code application, payroll validation, audit documentation, and premium accuracy.

• Strong technical skills and the ability to adapt to various and evolving technical systems (audit platform, proprietary technology, reporting, LLM, etc.).

🏝️ Benefits

• Partially subsidized medical plan.

• Fully subsidized vision and dental options.

• Life insurance.

• Disability insurance.

• 401(k).

• Flexible paid time off.

• Parental leave.

• Annual performance-based incentive program.