Premier Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and achieve new logo ARR and expansion revenue objectives for designated Premier accounts throughout North America — overseeing the complete sales cycle from prospecting and qualification to contract signing.

• Develop and sustain a robust, accurately forecasted pipeline — providing the VP of Premier Sales with dependable revenue predictions and clear deal statuses on a weekly basis.

• Create and implement a territory strategy for assigned Premier accounts — mapping decision-making frameworks, identifying opportunities, and aligning Solution Consulting and internal resources to the most valuable prospects.

• Serve as Omilia's senior commercial representative and trusted technical advisor for Premier accounts — cultivating executive-level relationships and positioning Omilia as the preferred platform for contact center AI transformation.

• Safeguard Omilia's commercial interests through thorough qualification of opportunities — steering clear of engagements where technical difficulties, integration complexities, or compliance issues outweigh realistic partnership possibilities.

• Act as the primary source of market intelligence for Premier accounts — providing structured feedback on buyer priorities, competitive trends, and product needs to Sales leadership, Product, and Marketing.

• Develop and execute a structured territory plan for assigned North American Premier accounts — defining target account lists, mapping buying centers and decision-making frameworks, building a multi-channel pipeline development strategy, and applying rigorous qualification methodologies (MEDDIC/MEDDPICC) to accurately evaluate technical feasibility and business value before committing internal resources.

• Lead the entire enterprise sales cycle for Premier account opportunities — from discovery and business case development to solution scoping, commercial negotiations, legal reviews, and contract signing.

• Oversee the preparation and presentation of proposals, RFP responses, technical presentations, and product demonstrations — effectively aligning Omilia's capabilities with each prospect's business needs and operational context, and acting as a trusted technical advisor who gains a deep understanding of each organization's contact center challenges and CX transformation goals.

• Proactively identify customer requirements and construct compelling business cases — addressing objections related to integration complexities, compliance needs, and total cost of ownership to encourage solution adoption.

• Ensure a smooth transition from pre-sales to implementation — providing thorough knowledge transfer to Professional Services and Customer Success, ensuring clear communication of project scope, contractual obligations, and customer expectations at contract signing.

• Collaborate with Solution Consultants to scope and position technically credible solutions — contributing to POC qualification, RFP response strategies, and structuring proposals that align Omilia's complete platform portfolio (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) with each prospect's specified business outcomes.

• Manage intricate, multi-stakeholder deal cycles — engaging economic buyers, IT decision-makers, procurement teams, legal counsel, compliance personnel, and executive sponsors — maintaining momentum to drive deals to closure.

• Build and maintain strong, long-term relationships with executive, financial, and technical stakeholders at Premier accounts — developing multi-threaded coverage that extends beyond individual deal cycles and positions Omilia as a long-term strategic platform partner.

• Represent Omilia at key North American industry events and conferences relevant to Premier account sectors — enhancing market presence and generating pipeline.

• Keep abreast of the North American contact center technology landscape — including incumbent platforms (Genesys, Avaya, Cisco, Nuance/Microsoft) and cloud CCaaS providers (Amazon Connect, Google CCAI, NICE inContact, Five9) — and apply account-specific competitive positioning to advance opportunities.

• Collect and communicate customer feedback and field data to Product Management — offering structured insights on unmet needs, integration gaps, and competitive observations. Provide ongoing knowledge transfer to the Sales team and newly onboarded Sales Engineers regarding technical insights and competitive positioning across Premier account sectors.

• Maintain Salesforce as the official record-keeping system — keeping opportunity stages, ARR values, close dates, and next steps up-to-date at all times. Be prepared to travel within North America up to 20% of the time, including overnight travel, to support prospect meetings, executive engagements, and industry events.

⛳️ Requirements

• A minimum of 6 years of experience in enterprise software sales, with at least 3 years specializing in SaaS, CCaaS, conversational AI, or related technologies for large North American enterprise accounts.

• Proven track record of meeting or exceeding new logo ARR targets — with experience in closing complex, multi-stakeholder enterprise deals involving extended procurement and legal processes.

• Extensive understanding of the North American enterprise sales landscape — including procurement culture, decision-making frameworks, and technology buying dynamics across one or more prioritized verticals such as financial services, insurance, healthcare, utilities, or telecommunications.

• Capability to independently assess technical feasibility and business value — possessing the commercial judgement to filter out engagements where technical or compliance complexities outweigh realistic partnership potential.

• Proficient in leading proposals, RFP responses, technical presentations, and product demonstrations without solely relying on Solutions Engineering support.

• Strong commercial acumen — able to structure, negotiate, and finalize multi-year enterprise SaaS agreements and navigate complex procurement and legal processes independently.

• Exceptional communication skills — capable of developing and presenting executive-level business cases and ROI models to C-suite and VP-level audiences.

• Proficient in Salesforce CRM and structured sales methodologies (MEDDIC/MEDDPICC or equivalent).

• Willingness to travel up to 20%, including overnight stays. A Bachelor's degree in Business, Engineering, Computer Science, or a related field is required.

• Nice to have:

• Direct experience in selling contact center, conversational AI, or voice AI platforms to large North American enterprise accounts.

• An established network of CX, IT, or digital transformation decision-makers within North American financial services, healthcare, insurance, or utilities organizations.

• Familiarity with Omilia's platform: OCP, miniApps, Pathfinder, CoPilot, TalkGuard, or OptimizeIQ.

• Experience with competitive displacement of Nuance/Microsoft, Genesys, or Google CCAI within large enterprise accounts.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements and a supportive work environment.