Pre-Suit Case Manager

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Safeguard sensitive client and case information while upholding professional communication standards.

• Utilize Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams for daily operations and team interactions.

• Ensure complete and precise electronic case files are maintained.

• Draft case summaries, settlement demand packages, and correspondence for attorney evaluation.

• Collect, organize, and assess medical records, medical bills, insurance details, and relevant case documents.

• Manage approximately 16 to 30 calls daily.

• Collaborate with attorneys and team members on case status, documentation, and subsequent actions.

• Navigate competing priorities while advancing assigned cases.

• Monitor case progress and follow up on pending records, information, and documentation.

• Foster professional client relationships and provide regular updates on case status.

• Oversee a pre-suit personal injury caseload from initial intake through the settlement demand phase.

• Communicate empathetically with clients and address case-related inquiries within the role's scope.

⛳️ Requirements

• Availability during office hours from 8:00 a.m. to 5:00 p.m. Central Standard Time.

• Proficient in Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams.

• At least 1 year of experience as a legal assistant or in a legal support capacity and/or a related Bachelor's degree in legal studies.

• Advanced/native-level English proficiency, both written and spoken.

• Previous paralegal experience is mandatory.

• Experience in personal injury law is preferred.

• Knowledge of pre-suit case management.

• Experience in personal injury case assistance.

• Client relationship management skills.

• Strong verbal and written communication abilities.

• Experience in reviewing medical records and billing.

• Knowledge of insurance documentation review.

• Competency in preparing demand packages.

• Familiarity with legal correspondence.

• Proficient in electronic file management.

• Strong organizational and time management skills.

• Keen attention to detail.

• Ability to exercise independent judgment.

• Skills in prioritization and multitasking.

• Commitment to compassionate client service.

• Demonstrated reliability and accountability.

• Strong team collaboration capabilities.

🏝️ Benefits

• Remote work opportunity.

• Monthly compensation ranging from $1,220 to $1,320 USD.

• Great Place to Work Certification.