Pre-sales Engineer, Customer Communications Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the main technical liaison throughout the sales process. Provide guidance to potential clients on the utilization of Cincom products during evaluations. Contribute to the creation of proposals, responses to requests for proposals (RFPs), and related technical documentation.

• Design, implement, and oversee evaluations and proofs of concept (POCs), showcasing the value and effectiveness of Cincom solutions.

• Assist the sales team during negotiation processes by comprehending customer accounts, their technical needs, and existing infrastructures to recommend suitable solutions. Engage in compliance assessments as required.

• Build and sustain robust technical relationships with key stakeholders at customer locations, acting as a trusted advisor. Additionally, serve as the primary commercial contact for significant support cases.

• Address inquiries received via phone, email, or web forms, qualify opportunities, and document outcomes in Cincom’s CRM before passing qualified leads to the appropriate sales representative.

• Collaborate with sales teams to formulate and implement effective sales strategies. Provide technical assistance and training to sales team members. Work closely with marketing, product management, professional services, development, and support teams.

• Conduct product demonstrations and detailed technical presentations, effectively articulating the technical features and business advantages of Cincom solutions. Present either remotely or on-site, with or without the presence of a sales representative.

• Participate in industry events, trade shows, and conferences to promote solutions and create business opportunities.

• Support marketing efforts through webinars, seminars, customer events, and industry conferences. Contribute to the development of product-focused video content and marketing materials.

• Cultivate and maintain extensive knowledge of Cincom products, competitors, and market trends. Stay updated on software development best practices and innovations.

• Understand how customers utilize Cincom products and gather requirements for new features, products, or services. Collaborate with product and engineering teams to relay customer insights and market trends.

• Work closely with the sales director and Cincom management to ensure alignment with business priorities and strategic goals. Actively engage in sales reviews, forecasting, pipeline analysis, and strategic planning sessions.

• Ensure that all customer interactions adhere to company policies, governance requirements, and strategic guidelines.

⛳️ Requirements

• A minimum of 2 years’ experience in implementing solutions within the CCM (Customer Communications Management) domain, ideally in sectors such as financial services, banking, insurance, healthcare, or the public sector.

• At least 2 years of experience in a pre-sales engineer, technical pre-sales, product management, or a similar role within the software industry.

• Exceptional communication and presentation skills, with the ability to tailor messaging for both technical and non-technical audiences.

• Proven capability to listen, pose relevant questions, and clearly explain intricate concepts.

• Strong grasp of document management practices, related software, and software implementation methodologies.

• Familiarity with contemporary software architectures like SaaS, microservices, and related technologies.

• Demonstrated experience in delivering product demonstrations and proofs of concept (POCs).

• A track record of supporting sales cycles and meeting business objectives.

• Willingness to travel as necessary to meet with customers and attend industry events.

• A collaborative team player with a positive attitude and a readiness to share knowledge and inspire others.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements to promote work-life balance.

• Engaging company culture focused on innovation and teamwork.