Practice Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and trusted advisor for a designated portfolio of primary care practices across various networks.

• Establish and nurture strong, trust-based relationships with physicians, practice administrators, and frontline clinical staff.

• Proactively reach out to practices, maintain a consistent communication schedule, and arrange all performance-related interactions.

• Serve as an advocate for assigned practices within the organization, ensuring that feedback, operational requirements, and risks are effectively communicated and addressed among Guidehealth teams.

• Promote ongoing engagement through regular check-ins, performance evaluations, and proactive operational assistance.

• Provide monthly engagement scorecards to all assigned practices and lead discussions on performance reviews with practice leadership.

• Organize and facilitate quarterly performance meetings that cover cost of care, quality metrics, HCC recapture, utilization trends, and care management integration.

• Interpret scorecard data and network performance benchmarks into clear, actionable next steps for practice teams.

• Oversee operational performance, engagement metrics, and the utilization of Guidehealth services across assigned practices.

• Identify practices at risk of underperformance, escalating with relevant context to the Director team in a timely manner.

• Assist practices in creating and monitoring improvement plans linked to shared savings performance targets.

• Lead weekly pillar huddles (network specific, and pre-implementation) to assess current practice conditions, identify barriers, and coordinate cross-functional responses.

• Act as the bridge between assigned practices and Guidehealth's clinical pillars — Risk Adjustment, Care Management, Utilization Management, and Quality.

• Oversee the implementation of AWV workflow, CM embedded rollout, and PAC workgroup activities at the practice level.

• Collaborate with Clinical Operations, Technology, Quality, and Product teams to ensure seamless service delivery to practices.

• Relay practice-level barriers and needs to pillar leads and track resolutions through to completion.

• Ensure accurate and up-to-date practice data in HubSpot CRM — including contact records, meeting logs, action items, and engagement status — on a consistent basis.

• Regularly update and maintain the network tracking items for assigned practices.

• Record meeting notes after every practice interaction and distribute action item summaries with clear ownership and timelines.

• Develop and maintain standard operating procedures (SOPs), workflow documentation, and process improvements as directed.

• Support scalability by identifying opportunities to standardize and enhance implementation and operational processes across the portfolio.

• Provide regular status updates, reporting, and operational insights to leadership.

• Assist with organizational initiatives regarding practice performance, operational scale, and service optimization.

⛳️ Requirements

• A minimum of 3 years of experience in primary care operations, practice management, healthcare operations, or a closely related role.

• A clinical background — RN or equivalent clinical experience in a primary care environment is required.

• Experience working within an ACO, MSSP, or value-based care model — including delegated services, managed care, or population health settings.

• Experience with independent physician practices, health systems, or healthcare provider organizations is required.

• Demonstrated ability to manage multiple stakeholder relationships simultaneously, with a strong emphasis on follow-through and accountability.

• Proven capability to facilitate effective, collaborative performance discussions with physicians and practice leadership — this role is front-facing and not merely supportive.

• Strong understanding of healthcare workflows, clinical operations, and physician practice environments.

• Proficiency in the Microsoft suite of products.

• Strong Excel skills: Experience with data manipulation, Pivot Tables, managing large datasets, and utilizing standard formulas (e.g., SUM, AVERAGE, COUNTIF) to summarize clinical data.

• Excellent written communication skills — meeting notes, action item summaries, and scorecard narratives must be clear, accurate, and professional.

• Proven ability to handle multiple priorities and meet deadlines in a dynamic, evolving environment.

• Ability to work independently with strong ownership and accountability for practice outcomes.

• Willingness to travel up to 30% of the time.

🏝️ Benefits

• Work from Home: Guidehealth operates as a fully remote company, allowing you to minimize commuting time and focus more on your professional and personal goals.

• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to ensure you are well covered.

• Plan for the Future: Our 401(k) plan features a 3% employer match to your 6% contribution.

• Have Peace of Mind: We provide Life and Disability insurance for those unexpected moments.

• Additionally, we offer voluntary Life options to keep you and your loved ones safe.

• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is available to help you during challenging times.

• Take Time for Yourself: We offer paid time off plans to help you achieve a healthy work-life balance and meet your personal objectives.

• Support Your New Family: Guidehealth provides paid parental leave to allow you the time you need.

• Learn and Grow: Your professional development is important to us. Guidehealth offers various resources dedicated to your learning and advancement to help you progress in your career with us.