Practice Growth Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage practitioner relationships within a specified portfolio, facilitating onboarding, adoption, and ongoing growth by assisting practices in effectively integrating and optimizing Fullscript into their workflows.

• Oversee a range of practitioner accounts throughout the onboarding, growth, and retention phases.

• Conduct calls, meetings, and training sessions to enhance practitioners' understanding and utilization of the platform.

• Support practitioners during acquisition, adoption, and optimization phases by aligning Fullscript's capabilities with their workflows and objectives.

• Identify practitioners' needs, challenges, and opportunities through discovery and sustained engagement.

• Assist practitioners in advancing from initial usage to consistent and effective application.

• Maintain regular communication via email, phone, and virtual meetings to ensure engagement and progress.

• Record all practitioner interactions, activities, and follow-ups in CRM systems.

• Detect potential risks to adoption or engagement and take necessary actions to address or escalate them when required.

• Collect and communicate practitioner feedback, insights, and product-related observations to internal teams.

• Cultivate a comprehensive understanding of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations.

• Establish and nurture trusted relationships with practitioners to foster long-term engagement and retention.

• Willingness to travel occasionally for team meetings or company events.

⛳️ Requirements

• 2–4 years of experience in Sales, Customer Success, Account Management, or a comparable client-facing position.

• Strong communication, relationship management, and problem-solving abilities.

• Experience in conducting customer calls, training sessions, or presentations.

• Capacity to manage a portfolio of accounts and prioritize tasks effectively.

• Familiarity with CRM systems such as Salesforce or similar tools.

• Ability to learn and apply product knowledge across various offerings.

• Bonus points for experience in healthcare, wellness, or digital health sectors.

• Bonus points for knowledge of practitioner workflows or clinical operations.

• Bonus points for experience in supporting adoption or behavioral change within customer accounts.

🏝️ Benefits

• Remote-first flexibility to work in the environment that suits you best, with preference for Ottawa, Toronto, or Calgary for this position.

• Flexible PTO and competitive compensation, because work-life balance is important.

• RRSP/401k matching and stock options to help you invest in your future.

• Premium benefits package offering customizable coverage, paramedical services, and an HSA.

• Discounts on Fullscript products to help you save on high-quality wellness items.

• Opportunities for continuous learning to enhance your skills and career development.