Practice Director, Professional Services

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead a region within Ping Identity’s Professional Services team.

• Generate bookings and enhance services revenue by collaborating with regional Sales leadership.

• Participate in pre-sales initiatives, articulate the value of services, define the scope of engagements, and drive PS bookings.

• Oversee the creation of service proposals, Statements of Work, and staffing strategies for intricate enterprise deals.

• Contribute to the growth of the pipeline and service attachment through thought leadership, go-to-market strategies, and enablement efforts.

• Develop delivery models and establish operational interlocks with strategic partners under a “Partner First” approach.

• Supervise partner onboarding, certification, delivery quality, and performance metrics.

• Work in conjunction with Product and CX teams to enhance health scores, onboarding processes, and partner performance metrics.

• Manage the delivery of professional services engagements throughout the Americas.

• Create scalable and repeatable delivery models while mitigating delivery risks.

• Lead regional involvement in global programs such as CX Accelerate, AI automation, and onboarding initiatives.

• Mentor, inspire, and manage delivery managers, project leaders, consultants, and solution principals.

• Foster collaboration, innovation, customer focus, career development, coaching, and performance management.

⛳️ Requirements

• A minimum of 10 years in Professional Services, with at least 5 years in a senior leadership position within software or cloud delivery.

• Demonstrated capability to forge strong sales partnerships and drive Professional Services revenue in a pre-sales context.

• Proven experience with partner ecosystems and co-delivery frameworks.

• A history of managing delivery organizations with measurable enhancements in margin, utilization, and customer satisfaction (CSAT).

• Proficient in navigating complex client environments and managing executive-level stakeholders.

• Strong skills in people leadership and organizational development.

• Experience in identity and access management, cybersecurity, or cloud platforms is preferred.

• Willingness to travel within the Americas up to 30% of the time.

🏝️ Benefits

• Flexible, collaborative work environment.

• Employee Resource Groups.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives.

• Generous PTO & Holiday Schedule.

• Parental Leave.

• Progressive Healthcare Options.

• Retirement Programs.

• Opportunity for Education Reimbursement.

• Commuter Offset (Specific locations).