Power Platform Technical Consultant

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Contribute to ongoing Dynamics 365 and Power Platform projects by assisting with configurations and customizations.

• Manage, support, and deliver continuous application support for the platform, aiming for high levels of customer satisfaction and service excellence.

• Responsible for resolving issues and implementing necessary corrective measures.

• Collaborate with team members to analyze system functionalities and review both functional and technical specifications.

• Comprehend incoming incidents, replicate them in UAT / QA / Sandbox environments for verification of fixes.

• Partner with team members to ensure adherence to best practices and quality standards in customer software support.

• Maintain high standards of customer engagement and service delivery.

• Expected to participate in work-related training and learning to achieve relevant Microsoft Certifications in the Power Platform.

• Prepare technical documentation.

⛳️ Requirements

• Experience in software support environments within the industry.

• Proficiency in a .NET programming language, preferably C#.

• Familiarity with the Microsoft Power Platform, including MS PowerApps, Power BI, and Power Automate.

• Knowledge in Data, UI, Logic, Data Verse, and Visualizations.

• Strong capability to manage multiple client relationships simultaneously.

• Proven experience in customer engagement and service delivery.

• Understanding of Azure / Cloud concepts.

• Knowledge of the ITIL Framework.

• Excellent interpersonal skills, with the ability to support and communicate with users at all levels.

• Self-motivated and able to work independently.

• Effective team player.

• Resilient, customer-centric, with strong decision-making abilities.

• A keen desire and capability to learn new platforms and technologies.

🏝️ Benefits

• Enjoy the flexibility of remote work, promoting a healthy work-life balance.

• Opportunities to mentor junior support engineers and resources, enhancing your expertise in software support.

• Obtain Microsoft certifications as part of your professional growth.

• Join a supportive team that prioritizes excellent communication, customer engagement, and effective problem-solving skills.

• Participate in a variety of projects across different industry sectors, providing a stimulating and dynamic work atmosphere.

• Benefit from perks such as remote work, health insurance, flexible working hours, and company outings.