Power Platform Consultant

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Contribute to ongoing Dynamics 365 and Power Platform initiatives by assisting with configurations and customizations.

• Provide, manage, and deliver continuous application support for the platform, aiming to achieve customer satisfaction and excellence in service.

• Responsible for resolving issues and implementing corrective measures as necessary.

• Collaborate with team members to analyze system functionalities and review both functional and technical specifications.

• Comprehend incoming incidents, replicate them in UAT / QA / Sandbox environments to facilitate fix verification.

• Collaborate with colleagues to ensure adherence to best practices and a quality approach in customer software support.

• Maintain high standards of customer engagement and service delivery.

• Expected to engage in work-related training and learning to obtain relevant Microsoft Certifications in the Power Platform.

• Produce technical documentation.

⛳️ Requirements

• Proven industry experience in software support environments.

• Proficiency in a .NET programming language, preferably C#.

• Familiarity with the Microsoft Power Platform, including MS PowerApps, Power BI, and Power Automate.

• Experience with Data, UI, Logic, Data Verse, and Visualizations.

• Strong capability to manage multiple client relationships concurrently.

• Extensive experience in customer engagement and delivery.

• Knowledge of Azure / Cloud concepts.

• Familiarity with the ITIL Framework.

• Strong interpersonal skills, with the ability to support and communicate effectively with users at all levels.

• Ability to work independently and demonstrate self-motivation.

• Capability to function effectively as part of a team.

• Resilience, customer-centricity, and strong decision-making skills are essential.

• A strong desire and aptitude for learning new platforms and technologies.

• Preference will be given to candidates with:

• Experience in managed services / SLA-based support.

• Knowledge of Azure and Azure DevOps.

• Any relevant Microsoft certifications.

• Experience with SharePoint 365.

• A relevant third-level qualification in Business or IT is advantageous but not mandatory.

• Formal management or leadership training is a plus.

• Relevant technical accreditations are highly desirable.

🏝️ Benefits

• Comprehensive Benefits: Enjoy perks like remote work options, health insurance, flexible working hours, and company outings.