Post-Treatment Billing Manager

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Direct and oversee financial operations following patient treatment, encompassing insurance payments, patient payments, refunds, and medical record requests.

• Enhance the efficiency and accuracy of the payment posting procedure to guarantee that patient and insurance payments are accurately documented.

• Analyze workflows to pinpoint opportunities for minimizing manual tasks and processing delays.

• Shift insurance and patient payments from traditional paper checks to electronic bank payments wherever feasible.

• Manage the establishment of electronic payment agreements with payers that continue to send payments through the mail.

• Offer additional assistance to patients who have inquiries or issues regarding their bills, refunds, or insurance payments.

• Address escalated patient concerns with professionalism, empathy, and clear explanations.

• Ensure that refund requests are examined, authorized, and processed accurately and promptly.

• Supervise and support teams that report directly to you, tasked with: Patient refunds, Payment posting, Charge entry, and Medical record requests.

• Collaborate with billing, insurance, and customer service teams to ensure precise claims processing and follow-up actions.

• Track performance metrics and introduce process enhancements to facilitate timely reimbursements.

⛳️ Requirements

• Prior experience in managing or supervising teams, ideally within a healthcare or medical billing setting.

• Strong expertise in medical insurance, healthcare billing, or financial operations within the healthcare sector.

• Comprehensive understanding of the complete healthcare revenue cycle, from the submission of insurance claims to final payments and patient billing.

• Exceptional de-escalation and communication skills when interacting with distressed or confused patients.

• Capability to articulate insurance payments, patient balances, and refunds in clear and straightforward terms.

• High attention to detail to guarantee the accurate processing of payments and claims.

• Proficient in reviewing processes, identifying challenges, and implementing enhancements.

• Ability to collaborate across teams and lead during periods of change.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.