Policy Administration – Insurance Operations Manager

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Develop realistic scenarios related to application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and the delivery of policy documents.

• Create detailed processing instructions, conduct transaction reviews, devise exception-handling strategies, manage service communications, and implement operational quality checks.

• Compose exemplary reference responses that meet the quality standards expected in experienced insurance operations.

• Evaluate AI-generated responses against established rubrics to ensure procedural accuracy, completeness, sequencing, and compliance with service standards.

• Detect incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.

• Offer written feedback utilized by the research team to enhance model performance.

• Engage in onboarding office hours and calibration sessions.

⛳️ Requirements

• A minimum of 2 years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.

• Comprehensive understanding of the chronological policy lifecycle from intake and binding to issuance, servicing, renewal, termination, and record retention.

• Practical experience with policy administration systems, workflow queues, transaction controls, or quality assurance processes.

• Capability to translate policy and procedural requirements into accurate operational steps.

• Strong written communication skills, adherence to process discipline, and exceptional attention to detail.

• Ability to differentiate between administrative execution and underwriting, claims, legal, and actuarial decisions.

• Bonus: Experience across various P&C lines or insurance platforms.

• Bonus: Background in billing, premium audit, producer licensing, or forms management.

• Bonus: Experience in implementing or testing a policy administration system.

• Bonus: Credentials in Lean, Six Sigma, project management, or operations.

• Bonus: Experience in leading service teams or establishing operational controls.

🏝️ Benefits

• Earn up to $250 for each successful referral.

• Minimum of 20 hours per week (preferably 40+).

• Position starts immediately.

• Reasonable accommodations available upon request.