PMO Operations Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and manage planning and reporting templates for both current and upcoming projects.

• Establish and enhance the standard application of project management tools, with a particular focus on Wrike.

• Ensure that new projects are initiated with standardized frameworks from the kickoff stage.

• Implement version control for template modifications and execute standards via change management plans.

• Serve as the internal expert on Wrike, covering structures, custom fields, dependencies, and workflows.

• Conduct regular reviews of active project plans and alert Project Managers to any structural issues.

• Perform quality checks on sequencing, risks, assumptions, and readiness prior to external delivery or phase gates.

• Provide constructive feedback on incomplete or overly optimistic plans.

• Highlight resource and planning trends across multiple projects.

• Maintain a consolidated portfolio overview of status, risks, and resource loading.

• Identify conflicts in resourcing and overlapping timelines.

• Prepare high-level summaries for the PMO Director.

• Automate reporting and project initiation through Wrike, utilizing dashboards, scripting, and connectors.

• Create early-warning systems for overdue tasks and dependencies at risk.

• Facilitate workshops and retrospectives that lead to actionable decisions.

⛳️ Requirements

• Over 8 years of professional experience, including at least 5 years in hands-on project or program management.

• Background in project operations or PMO.

• Experience in owning and configuring a Project Portfolio Management (PPM) tool like Wrike, focusing on structures, custom fields, dependencies, and workflows.

• A process-oriented and automation-driven mindset, including experience with AI-driven automation.

• Capability to identify and communicate plan deficiencies and differentiate genuine risks from trivial issues.

• Strong structured communication skills and the ability to create clear portfolio representations for leadership.

• Competence in collaborating across teams without formal authority.

• Familiarity with AI tools such as Claude or Gemini for workflow enhancement.

• Experience in change management related to the implementation of processes or tools.

• Skills in facilitating workshops and retrospectives.

• Comfort in presenting to senior stakeholders.

• PMP, Certified ScrumMaster, or other agile project management certifications are desirable.

• Experience within financial institutions, mortgage or lending technology, or regulated B2B environments is a plus.

• Proficiency in French is an asset, but not mandatory.

• Successful completion of background, criminal, and reference checks is required before an offer is made.

🏝️ Benefits

• Comprehensive extended health, dental, and vision coverage, with 100% drug coverage.

• An annual Health & Wellness Spending Account of $1,500 combined.

• Four weeks of vacation.

• Eight personal floater days.

• Group RRSP/DPSP plan featuring competitive company-matching contributions.

• Access to telemedicine services through Dialogue.

• Coverage for services provided by licensed practitioners.

• Maternity and Parental Leave Top-Up programs.

• Remote team members are welcome to use any company office at their convenience.