Player Support Agent, Portuguese – Brazil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage 'Calls for Help' received from the community we support.

• Familiarize yourself with the supported games to address player support inquiries.

• Keep abreast of workflow, policy, and gameplay updates.

• Utilize ticketing and social media platforms effectively.

• Develop innovative solutions for everyday challenges.

• Aid in reporting by monitoring data through forms or spreadsheets.

• Assist managers with various ad-hoc tasks.

• Achieve KPIs related to Productivity, Quality, and Player Satisfaction.

• Uphold community regulations and ensure fair treatment for all players within the game.

• Document issues or trends identified in the game.

⛳️ Requirements

• Native or professional-level proficiency in Brazilian Portuguese with exceptional oral and written communication skills.

• Strong interpersonal and organizational capabilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize, and work autonomously with minimal oversight.

• In-depth knowledge of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Utilize your talents on a diverse array of captivating gaming projects.

• Collaborate with a team of like-minded individuals in a dynamic, multicultural setting.

• Access to continuous training and opportunities for professional self-improvement.