Player Support Agent, Portuguese – Brazil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage ‘Calls for Help’ from the community we support.

• Familiarize yourself with the supported games to effectively address player concerns.

• Keep abreast of changes in workflow, policies, and gameplay.

• Utilize ticketing systems and social media platforms for support.

• Develop innovative solutions to everyday challenges.

• Assist in reporting by maintaining data on forms or spreadsheets.

• Provide support to managers with various ad-hoc responsibilities.

• Achieve KPIs related to Productivity, Quality, and Player Satisfaction.

• Ensure fair enforcement of community guidelines within the gaming context.

• Identify and report issues and trends observed in the game.

⛳️ Requirements

• Native or professional proficiency in Brazilian Portuguese with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize tasks, and work independently with minimal oversight.

• In-depth knowledge of gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Engage your talents in a wide array of exciting gaming projects.

• Collaborate with a team of like-minded individuals in a dynamic, multicultural setting.

• Continuous training and opportunities for professional self-development.