Player Support Agent, Portuguese - Brazil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Handle 'Calls for Help' received from the community we support.

• Acquire knowledge of supported games to efficiently address player inquiries.

• Keep current with workflow, policies, and changes in gameplay.

• Utilize various ticketing systems and social media platforms.

• Develop innovative solutions for daily challenges.

• Aid in reporting by maintaining data on forms or spreadsheets.

• Assist managers with various tasks as needed.

• Achieve KPIs such as Productivity, Quality, and Player Satisfaction.

• Uphold community guidelines and ensure fair treatment for all players within the game.

• Report any issues or trends identified in the game.

⛳️ Requirements

• Native or professional proficiency in Brazilian Portuguese with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Proficient in Google Workspace.

• Capable of multitasking, prioritizing, and working independently with minimal oversight.

• Extensive knowledge of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Utilize your abilities across a wide range of engaging gaming projects.

• Work alongside like-minded individuals in a dynamic, multicultural setting.

• Access to ongoing training and opportunities for professional self-development.

• An inclusive workplace that promotes equal employment opportunities.