Player Support Agent, Portuguese

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Handle “Calls for Help” received from the community we support.

• Acquire knowledge about supported games to address player concerns.

• Remain informed about workflow, policy, and gameplay updates.

• Utilize ticketing systems and social media platforms effectively.

• Develop innovative solutions for daily challenges.

• Assist in reporting by monitoring data on forms or spreadsheets.

• Provide support to managers with various ad-hoc tasks.

• Achieve KPIs related to Productivity, Quality, and Player Satisfaction.

• Uphold community guidelines and ensure fair treatment of players.

• Report any issues and trends identified within the game.

⛳️ Requirements

• Proficient or native-level Portuguese with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capable of multitasking, prioritizing, and working independently with minimal oversight.

• Familiarity with gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• Genuine passion for video games.

• Resume must be presented in English.

🏝️ Benefits

• An opportunity to enhance and refine your skills.

• Apply your abilities to a wide range of engaging gaming projects.

• Collaborate with a team of like-minded individuals in a dynamic, multicultural setting.

• Access to ongoing training and opportunities for professional development.