Player Support Agent, Portuguese

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage 'Calls for Help' from the community we support.

• Acquire knowledge of the supported games to effectively address player inquiries.

• Keep informed about updates in workflows, policies, and gameplay modifications.

• Utilize ticketing systems and social media platforms for assistance.

• Develop innovative solutions to everyday challenges.

• Aid in reporting by monitoring data through forms or spreadsheets.

• Provide support to managers with various tasks as needed.

• Achieve key performance indicators (KPIs) related to productivity, quality, and player satisfaction.

• Uphold community guidelines consistently within the gaming environment.

• Report on game-related issues and emerging trends.

⛳️ Requirements

• Fluency in Portuguese at a native or professional level, with outstanding verbal and written communication skills.

• Exceptional interpersonal and organizational abilities.

• Proficient understanding of Google Workspace applications.

• Capability to juggle multiple tasks, prioritize effectively, and work autonomously with minimal oversight.

• In-depth knowledge of gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A strong enthusiasm for video games.

• A CV must be submitted in English.

🏝️ Benefits

• An opportunity to develop and enhance your skills.

• Apply your abilities to a diverse range of exciting gaming projects.

• Collaborate with a team of like-minded individuals in a dynamic, multicultural setting.

• Continuous training and opportunities for professional development.

• Commitment to equal employment opportunities and fostering an inclusive workplace.