Player Support Agent, Portuguese

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage 'Calls for Help' received from the community we support.

• Acquire knowledge of supported games to effectively address player inquiries.

• Keep informed about updates to workflow, policies, and gameplay modifications.

• Utilize ticketing systems and social media platforms.

• Develop innovative solutions for everyday challenges.

• Aid in reporting by monitoring data using forms or spreadsheets.

• Provide support to managers with various tasks as needed.

• Achieve key performance indicators such as Productivity, Quality, and Player Satisfaction.

• Uphold community guidelines and ensure fair treatment of players within the game environment.

• Identify and report issues and trends observed in the game.

⛳️ Requirements

• Proficient or native-level Portuguese with outstanding verbal and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize tasks, and work autonomously with minimal oversight.

• Familiarity with gaming-related social media platforms, such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• Resumé must be submitted in English.

• Comfortable with remote work arrangements.

🏝️ Benefits

• Opportunity to refine and enhance your skills.

• Apply your abilities to a wide range of engaging gaming projects.

• Access to ongoing training and opportunities for professional development.

• Fast-paced, multicultural work environment.

• An inclusive workplace that promotes equal employment opportunities.