Player Support Agent, German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Handle 'Calls for Help' from the community we support.

• Gain familiarity with supported games to effectively address player inquiries.

• Keep informed about changes in workflow, policies, and gameplay.

• Utilize ticketing systems and social media platforms.

• Develop innovative solutions for daily challenges.

• Aid in reporting by monitoring data through forms or spreadsheets.

• Assist managers with various tasks as needed.

• Achieve KPIs related to productivity, quality, and player satisfaction.

• Apply community rules consistently within the gaming context.

• Identify and report issues and trends observed in the game.

⛳️ Requirements

• Native or professional-level proficiency in German with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• In-depth knowledge of Google Workspace.

• Capable of multitasking, prioritizing, and working independently with minimal oversight.

• Solid understanding of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be presented in English.

• Comfortable working in a remote environment.

🏝️ Benefits

• Opportunity to refine and enhance your skills.

• A diverse array of engaging gaming projects.

• Continuous training and opportunities for professional development.

• A fast-paced, multicultural work environment.

• Equal employment opportunities and a commitment to an inclusive workplace.