Player Support Agent, German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Handle "Calls for Help" received from the community we support.

• Acquire knowledge of the supported games to efficiently address player inquiries.

• Keep informed about workflow, policy, and gameplay updates.

• Utilize ticketing and social media platforms.

• Develop innovative solutions to everyday challenges.

• Assist with data reporting by maintaining records on forms or spreadsheets.

• Provide support to managers with various tasks as needed.

• Achieve key performance indicators such as Productivity, Quality, and Player Satisfaction.

• Enforce community guidelines and ensure fair treatment of players within the game environment.

• Report on issues and trends observed within the game.

⛳️ Requirements

• Native or professional-level proficiency in German with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Proficient in Google Workspace.

• Capability to multitask, prioritize tasks, and work independently with minimal oversight.

• In-depth knowledge of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be provided in English.

• Full-time, fixed-term position.

🏝️ Benefits

• An opportunity to develop and enhance your skills.

• A diverse range of engaging gaming projects.

• Continuous training and opportunities for professional growth.

• A dynamic, multicultural working environment.

• An inclusive workplace with equal employment opportunities.