Player Support Agent, German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Handle 'Calls for Help' received from the community we support.

• Familiarize yourself with the supported games to address player inquiries.

• Stay updated on workflow, policies, and gameplay modifications.

• Utilize ticketing systems and social media platforms effectively.

• Develop innovative solutions to everyday challenges.

• Assist with data tracking and reporting using forms or spreadsheets.

• Provide support to managers with various tasks as needed.

• Achieve KPIs related to productivity, quality, and player satisfaction.

• Uphold community guidelines and ensure fair treatment of players within the game context.

• Identify and report issues and trends within the game.

⛳️ Requirements

• Native or professional-level proficiency in German with outstanding oral and written communication skills.

• Exceptional interpersonal and organizational abilities.

• Proficient in Google Workspace.

• Capable of multitasking, prioritizing, and working independently with minimal oversight.

• Strong understanding of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• Resume must be submitted in English.

• Comfortable working in a remote environment.

• Full-time, fixed-term employment position.

🏝️ Benefits

• Opportunity to enhance and develop your skills.

• Apply your expertise to a wide range of engaging gaming projects.

• Continuous training and opportunities for professional growth.

• Dynamic, multicultural workplace environment.

• Commitment to inclusivity and equal employment opportunities.