Player Support Agent – EN

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handling ‘Calls for Help’ from the community you are assisting.

• Gaining familiarity with the games you support to effectively address these ‘Calls for Help’.

• Staying informed about updates in workflows, policies, and gameplay.

• Developing proficiency in utilizing various ticketing and social media platforms.

• Thinking creatively to find solutions to daily challenges.

• Aiding in reporting by tracking data on a form or spreadsheet.

• Assisting your managers with various ad-hoc tasks.

• Achieving Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.

• Upholding community rules and ensuring fair treatment for all players within the game.

• Reporting any issues or trends observed in the game.

⛳️ Requirements

• A native level of English with exceptional oral and written communication skills.

• Outstanding interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Strong capability to multitask, prioritize, and work autonomously with minimal oversight.

• Extensive knowledge of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• Motivated by a passion for video games.

🏝️ Benefits

• The chance to refine and enhance your skills.

• Utilize your talents on a variety of engaging gaming projects.

• Join a team of like-minded individuals in a dynamic, multicultural setting.

• Access to ongoing training and opportunities for professional self-development.