Platform Success Manager – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborates with the customer executive sponsor to develop their platform roadmap and generate demand for enterprise usage.

• Establishes a consistent schedule with clients to uphold the product roadmap and ensure alignment with expected results.

• Cultivates strong relationships and guarantees the highest level of customer satisfaction.

• Acts as the primary contact and escalation point to resolve client issues.

• Plays a significant role in the client kickoff and onboarding process for each newly assigned client.

• Effectively communicates business cases and problem statements to technical delivery teams.

• Engages in staffing and recruitment efforts for additional delivery team resources.

• Provides daily resource engagement and direction to ensure ongoing progress on client projects.

• Monitors KPIs to guarantee team productivity and client profitability.

• Maintains comprehensive product knowledge of the ServiceNow platform.

• Participates in industry events as necessary.

• Engages in marketing events as required.

• Develops and fosters relationships with other AHEAD sales, pre-sales, and delivery team members.

• Identifies opportunities to upsell or cross-sell additional CDI products and services.

⛳️ Requirements

• Over 5 years of ServiceNow experience in managing platform deployments and support.

• More than 3 years of experience leading teams in a dotted line or direct organizational structure.

• Strong comprehension of the ServiceNow platform capabilities and available integrations.

• Previous experience as a ServiceNow platform owner is a plus.

• Preferred qualifications include Certified System Administrator and/or Certified Implementation Specialist.

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• 401(k)

• Paid company holidays

• Paid time off

• Paid parental and caregiver leave

• Plus more! See benefits here for additional details.